Chili's Grill & Bar

"Bad experience all around. Took the hostess forever to come to her post, when she finally does she seats us and takes our drink order. The waiter comes around to introduce himself and take our order about 15 minutes later. We wait an hour and still hadn’t received our appetizer. We had to ask him to check on it for us and only then did we receive it. After an hour and a half we still hadn’t received our order, but guests who came after us had and not once did he say let me go check on your order. At this point, we had enough and ask to speak to the manager. I don’t even remember the waiter’s name because he only came to the table twice, but he was a brunette with glasses. This use to be our favorite location, but we definitely won’t be patronizing here anymore."

"Lee you were absolutely fantastic tonight! Your service and commitment to making sure we had a good experience was unmatched. Some of the best customer I've dealt with since returning home after being gone for 10 years. Your displayed great professionalism unlike some of your other colleagues (regardless of their position or title). If we decide to come back I most definitely won't enter unless you are present. Have a nice night!"

"This was one of the absolute worst experiences my wife an I have ever had together at a restaurant. We walked in, were seated in the bar area at a booth and my wife ordered a Bloody Mary. When the server ordered it from the bar there were no other bar orders to be made. We watched as the very young bartender proceeded to look up on her phone how to make the drink. She then was given another order and made those drinks before making my wife's. Rinse and repeat, she was given another drink order from another server and proceeded to make that one. Finally after nearly 14 minutes "and a nearly empty bar", she asked one of the patrons at the bar how to make a Bloody Mary and how much vodka to put in it. We asked the server what was taking so long as it literally takes 30 seconds to make a Bloody Mary and he said he would check on it. When he did the bartender was overheard saying "They don't mean nothing to me"! At that point my wife asked for just a Coke as the server went to get her Coke, another server brought the Bloody Mary out, 17 minutes after ordering it! By the way, this server spent nearly the entire time we were there standing at the bar playing with what we were to assume was her boyfriend. We both took one sip from the drink and nearly choked, the only thing that was correct was that it was RED. No garnish and absolutely hideous. I asked to speak to a manager, she appeared nearly 10 minutes later, never said hello, what seems to be the problem, nothing. I briefly described the encounter and all she could say was "I'll take it off the table"! Not I'm sorry, not can we get you anything else. No apology and certainly no professionalism. This is getting longer than I wanted bu then to the food. My wife ordered Ultimate Nachos and EVERY chip was burnt to a crisp and went downhill from there. I ordered the Cajun Pasta. There was nothing Cajun about it, it was primarily Pasta Alfredo with a few overcooked shrimp and dried out chicken. +++It was Hot though! I also had to ask midway through our meal for the Garlic Bread that came with the meal. As a GM of a 4M restaurant myself, i very rarely if ever comment as I know what the struggles are for most restaurants these days but what we experienced the other night was strictly a lack of training and lack of commitment from the management to train, teach and coach their staff on what is important...Customer Service and Good Food. Guests will usually overlook other aspects of the restaurant if those 2 areas are done well. I hope for the long term survival of the restaurant and the community that someone at Corporate makes some changes and improves the dining experiences of your guests. Best of luck."

"No wait time when we arrived. Table service was pretty good. Ordered classic margaritas but was brought the sangria margarita instead. Three people ordered steaks and they were all over cooked. Two of us had rice that was bland and crunchy, as in either way undercooked. One ordered sliders but was brought a regular burger instead. Definitely not one of their finer evenings. Normally we don't have any problems and the orders are correct. Only guessing that since it was a Thursday evening, the more experienced staff was off until the weekend."

"Wasn't packed on a Monday Night, but the bar was. Floor was easy to walk on, and this is important because I like walking inside of places where my feet don't slide across the greasy floors. Service was quick. Appetizers and food were hot and served at a good pace. Not over priced. Try the blueberry margaritas and Cajun pasta, add shrimp if you'd like. Restaurant located off of a main road, but traffic was not terrible. Park on the sides of the restaurant because parking directly in front may get your vehicle a few dents from drivers who park too close."