Firestone Complete Auto Care 1921 Whitten Road, Memphis, TN 38133

"This store location never seem to fail me I love going here and they make sure I am well taking care of."

"Went to go get a plug for 1 tire because it had a slow leak. The guy said because it’s a slow leak it must be a bent rim from a pothole (no it wasn’t because I haven’t hit a pot hole). The man told me $33. Not sure if that is truly their price or because of being a woman. Either way that is absurd. I went somewhere else and no I will not go back to them. How can you quote a price and tell me my rim bent and didn’t even take the time to glance at the tire just assumed that it was that because of the slow leak. I went somewhere else and paid $15, my tire had a nail in it and no bent rim."

"Andrew was amazing and provided excellent customer service. He made a very stressful situation very calm for me. I highly recommend this location for all your vehicle’s needs! Thank you Andrew!"

"If I could give zero I would. They’ve had my car since 11 am yesterday and still haven’t fixed my tire. I was originally told that it would be 3-4 hours before it would be finished and that I could stay with it or drop it off. I chose to drop it off. No follow up with me at all and they closed for business 7pm that night. I started getting calls this morning stating the tire would need to be replaced, then another call saying they quoted me for the wrong price and that it would be a little more, and a final call saying they can’t find the wheel lock, but for an extra fee they can break it off. I’ve had this car 5 years and the wheel lock has been in my glove box every time I get service done on my vehicle/tires. I then asked to speak with the manager who had a snide, dismissive, and unconcerned attitude telling me that some people have been waiting 3 days. If that’s the case I shouldn’t have been told it was a 3-4 hour wait if you know there was a possibility of a 3 day turnaround. I’ll never return and will push my car to the dealership before I even let them look at my car. Customer service is poor, communication is trash, professionalism nonexistent, and the overall experience has become a complete nightmare because my tire is still not fixed. They were pumping me for money and probably discarded my wheel lock in an attempt to justify even more fees. Just pathetic. Wolfchase Honda would never."

"This store is a refreshing difference from the rest of Memphis. Great service, work was done properly and was completed at the exact time they initially said it would be. In addition to the maintenance requested, the complementary courtesy check was thorough and the technicians appeared to actually be doing it - many Firestone locations just check all the boxes and call it good. I have no complaints and would gladly bring them more business should the need arise."