O'Reilly Auto Parts 4550 Elvis Presley Boulevard, Memphis, TN 38116

"Earlier I had trouble getting the items I needed but Thankfully the nice older black gentleman was able to help me."

"I went into your store 1/26 to order an replacement for an subpar alternator (which could have turned to a bad experience cause I was angry to have to replace the part) but Rick was helpful and polite and ordered a better non-rebuilt model to be in the next morning... I called prior to returning and Camillia had impeccable customer service over the phone...not only using verbiage I only learned from working in in high-end company's such as "Is it okay if I put you and a brief hold" but other words I definitely didn't expect to find at an auto parts store in my "ghetto/hood" community in Memphis TN and was very positive/polite/energetic about helping me... when I came to get my part and complimented her...her manager Erika who must have been attentively listening in a nearby office came out and gave her and me thanks ... I was WOWed by this experience and although it not at the best times when I have to get car parts due to car issues; i look forward to returning to this location and definitely will be ONLY using this location at 4550 Elvis Presley Blvd for all my future needs..in a Memphis hood it is good get positive for a change!!"

"I was very happy with the service I received today. I brought the wrong part for my car. I had no problem returning the item and the money was back on my card the same day. Very good people!"

"I have been to many O'Reilly stores around the country .....This one was the worst. It was shocking. so ..I left and called to get a part on a commercial account only to be on hold 48 mins. You guys just lost a good size transaction...and account..the store manager here should be fired. I wouldn't suggest this store to anyone..."