McDonald's,

3845 E Shelby Dr, Memphis, TN 38118, United States

"On Feb. 21st at 3:20 am I placed an online order for Mcdonald's through Doordash. The order included a 2 Cheeseburger Meal with decaf coffee and caramel mocha for a total of $16.35 including taxes, tip and fees. I watched the order proceed through the steps. When the order got into the heading to you status, the dasher sends me a message through the app that reads "Can you cancel the order this Mcdonalds only sells breakfast at 3am!" I was confused so I immediately called support for help. The agent attempts to reach out to both McDonalds and the dasher and gets no response, by the time he comes back to the line to report the news to me. The dasher has updated the status to say delivered. Confused I asked why would she do that and the agent proceeded to tell me he would issue a refund. He ended the call shortly after without getting back to me and I was left to fill out the after-call survey. I called back again and the next agent filled out a report and asked me to take a picture of my carport door to show the order was not delivered which I did and replied to her email with the attachment. She tells me not to worry that I will get an update in the app shortly. I read the update shortly after she ended the call and it says the request was declined. I call back again and the next agent does the same. They declined to issue the amount due to me still. All agents confirmed that this should have been a canceled order due to the dasher stating that they didn't pick up the order yet they continue to refuse to give my money back despite the dasher putting the order in delivery status knowing she had not delivered or even picked up the order. I toke a screenshot of the message she sent which they can see in their system but still they refuse to fix this issue."

"I use to love this location. My food would always be fresh and order accurate; which I greatly appreciate when getting off at night. .BUT NOW. .it’s horrid. Even when placing an online order I’m told that no orders are being taken or honored. Tonight for nearly 2hrs the staff was telling customers that no orders were being taken. I know this because I attempted to get my online order as soon as I got off at 1130p then was told still no orders were being taken at nearly 130a. I wanted my order because there’s no way to cancel your order through the app and the staff swears they can’t cancel orders either. I’m sure the owner would love to know how much money they’re losing due to the overnight staff refusing to take orders almost every night."

"It's decent. food was ready within seconds of ordering .place was clean inside, but it was a dump outside. Has truck parking if you're early enough or bobtailing can get pretty tight after 8 pm, so try to get here early if you're a trucker"

"These folks have got it going on. Their service was super fast and the food was hot and delicious. Man!!!!"