McDonald's,

7011 East Shelby Drive, Memphis, TN 38125

"9:17PM and the drivethru is wrapped around the building. Make it make sense. Memphis market is the worse. Don’t even bother stopping at this location. Do yourself a favor. It’s not worth it. The food for the price and the wait. It’s GARBAGE"

"Customer service is trash at this location. The employees don't give a damn about their jobs at all. I think there are 1 or 2 that actually take their job seriously but the rest of them are just there collecting a check and taking up space. There was literally no one in the drive thru when I pulled up and still no one asked if I needed assistance. Another car pulls up about 2 minutes later and they immediately start taking their order. I pull around to the window and no one is there. Dude finally comes to the window with a mouth full of food so I'm like can you take my order? Why did he tell me it can be taken in the non existent line that I was just in?? He started fumbling over his words when I asked why the other person's order was taken after I had already been sitting there with no assistance. I ended up pulling off. They do not act like this in the white neighborhoods."

"I placed a mobile order on Sunday, 17 December 2023. I got home and had the wrong order. I returned to McDonald's and told whom I guess was the manager that I didn't have my correct order. She looks at what I ordered and says "It's your order, you just didn't have the apple pies." I didn't have the apple pies and I'm missing my extra small fry. She continues with "It's your order." The mobile order is not the same and the total is not the same, how is this my order. She walks away and starts to negatively talk with the young workers loudly. At this point, I asked for a refund because I don't trust you making my food. You mad at me but the workers are the one's that handed the wrong order out of the window. Will not visit that McDonalds again, I don't care if I'm starving. Bad customer service from the Lead, Manager or whomever she was."

"My review is based solely off of the morning crew and today's experience. AJ (female at the first window) was outstanding today and made my day with her bubbly personality, Ms. Jo (or Jones) is ALWAYS so pleasant at the 2nd window...and also want to shout out another young lady who normally works morning shift (brown skin with her nails always done) always great customer service. In a world full of people who don't value customer service, I really appreciate these 3 ladies for showing up and unknowingly being a blessing to others by simply being kind!!! It goes a long way and I hope this review reaches whomever it needs to so they will know."