Pyro's Fire Fresh Pizza

"The customer service is horrible at this location. So much happened on my recent visit and I would not recommend this location to no one. First off, I visit this pyros often enough to know the prices… with that being said after I received my total for my most recent order, I was trying to explain to the cashier that something was off because just last week I ordered an entree and snack pizza for $24 and this time I was ordering 2 entrees and 1 snack and my total was only $27… the cashier was continually cutting me off. Once I finished paying and as I waited, I heard the manager and cashier discussing me.. however, the manager did not once address me to see what the issue was. Once it was time to get my order, they only brought 2 entree boxes to me and once I checked the receipt, the cashier did not charge me for my full order. Once realized, I was rung up incorrectly, I received my snack size pizza box and left. I went all the way to.my mom’s house and 1 of the entree pizzas had the wrong pizza inside(it was a SNACK size pizza with multiple toppings) but it should have been a entree pizza with ONLY OLIVE OIL AND CHEESE! So I took the pizza back to the store and asked for the manager because it was all bad. All for the manager to come out the back with the nastiest attitude. She got smart with me and was not apologetic for my inconvenience at all so one of the workers was going to start on the Entree pizza with ONLY OLIVE OIL AND CHEESE while the manager continued to get smart with me and we both exchanged words, all while I was on the on the phone with a friend. But the manager did not like that fact that I was giving her the same disrespect that she was giving me so she proceeded to say she was going to call the police… keep in my mind, she was disrespectful and so was I, however, there were no threats or verbal abuse to even make anyone feel unsafe. She picked up the phone to call the police BEFORE even refunding me, very weird because who is leaving without their money. After, she decides to give me my money back, she goes into the register and places the money ON THE COUNTER while I was standing in front of her. I walked away because that was disrespectful and I didn’t pay with cash so I didn’t want cash. So I told her that I wanted my money back on my card because that’s how I paid. So she proceeded to do a refund for my card and told her workers not to serve me. So I went to my car to place the order but in the midst of sitting there, the police arrived ands she told them she would not serve me online or in store THAT DAY!!! NO POLICE REPORT WAS FILLED NOR DID ANYONE GET MY NAME OR ANY INFORMATION FROM ME. Later that night, I sent my brother to get my son’s pizza with only OLIVE OIL AND CHEESE because my son was very upset he couldn’t get his favorite pizza. While my brother was ordering the pizza, the manager and employees were discussing me which was very uncaused for if you ask me. (They knew the pizza was for me because the ingredients that was on the pizza) My brother did get the pizza because as I stated my son really wanted it. Fast forward to the following weekend, me and my two kids decided to go on a lunch date to PYROS because they love pyros so much , they refused to serve me and my kids. The same manger from before was there and a male manager… after standing at the order window for about 5 minutes, the man manager came to tell me that I had to leave and that I was banned. However, as I stated before, no police report was filed nor did they have my information to inform me of being “banned” so how does that work? Nor did they have a valid reason as to b why I was banned because I did not violate anyone’s safety. So who banned me and how does that process goes because no one informed of being banned from something so small as back talk to the same manager that was getting feisty with me."

"This was the second time I had gone to this location, and no one brought out my curbside. It was cool by the time I decided to just go in and get it. I don't know what has changed, but the pizza is getting smaller in size for an entree. The value to cost ratio doesn't make sense. The kids' meal pizza is too small for the cost. The califlower crust was changed, and I am not a fan of that."

"Stopped by Pyros while charging up my Tesla! Kind staff, fast food, and good quality! It's not the best pizza in the world but it's far better than Mod or the other fast food pizzas I've had. Would highly recommend to those who are stopping through Memphis on their road trips! Their cups are also of very high quality... Will probably keep the plastic Togo cup instead of tossing it!"