CVS

"The staff at cvs 1960 and Ella does not know the meaning of customer service and does not work well under pressure. Especially the pharmacy department. Retraining or job change should be recommended to them. I'm very disgusted and aggravated after each visit at this location."

"Handing out pills and some pills make u need to poop... but no bathroom for customers. Switching my 5000.00;a month in prescriptions somewhere else"

"Go almost every month to purchase for my mother through her Medicare Insurance supplement benefits. I can always be sure I will find everything needed for her and our family. Thank you!"

"This was a second attempt at this store, for I had been dramatically disappointed on the 10th of June. Flowing my Surgery 06/08/23 I went to retrieve my medicine and was told the system was down. I returned on the 10th and was told by a pharmacy employee in a cavalier way that she hade nothing for me, and did not attempt to try to help me or offer any options for instance can we contact you Doctor are something. Most recently on the 07/20/23 I was shorted an item at checkout upon discovery of this I called the store to try and speak with the cashier for confirmation, the pharmacy received the call I asked to be transferred to the front and was told that I had the wrong store I asked was this CVS at 1325 fm 1960, she got smart and hang up."

"I called cvs at Ella &1960 today because I received a text saying a prescription was ready. My issue is that I didn't request the prescription because I hadn't taken it since November. Cvs took it upon themselves to send a prescription renewal to my doctor who approved it. I was visibly upset because this happens often at this location. I spoke with Monica who told me it was no big deal and I didn't have to pick it up. I had to advise Monica very aggressively that it is a BIG because that would have had me taking THREE heart medications that could have been big trouble for me!! She also advised me that the insurance company is billed for medications when the prescription is filled which may be why they take it upon themselves to automatically do refills. She tried to tell me it was a system thing that automatically happened. My response was why weren't the other prescriptions that had not been filled since November automatically refilled...no explanation. If business is slow and they need to generate revenue they should call the customers 1st!! Instead of blaming their system MONICA WHO became combative and unprofessional. Please keep up with your meds. If I didn't I could have been put in a bad situation. My pcp has been put on notice because she does not handle my heart medications only my cardiologist!! And don't refill request from the pharmacy...I will call her office as I always do when I need something. I'm feed up and moving my prescriptions to another pharmacy!"