CVS

"Horrific pharmacy department. Over two hours for an inhaler and with the 5 people “working” you would think they could fill prescriptions faster but no, they are talking and laughing about the male tech's girlfriend and her ponytail. Between all the cackling and giggling and gossiping they have missed 7 phone calls. It’s really sad that customer service has gone down the drain the way it has."

"Great service from Diane,eventhough i see them overwhelmed and running around they still managed to give great service. I suggest you get more help tho because is abuse what these people endure. Cudos to them for always keeping that smile."

"Go to a different pharmacy. Most of the time they will have pharmacy technicians that treat you unfairly and don’t care about wasting your precious time. One time I also called them on the phone waiting 40 minutes until I decided to drive there and see what was going on. There were 3 pharmacy technicians and their phone was still ringing. It was very unprofessional. They don’t want to answer the phone. If you don’t want to get a headache and get frustrated, don’t even bother going to this pharmacy."

"Not good experience. I needed to get some passport pictures for which I decided to go to cvs bc they are open late (open until midnight) and I stood in line to wait then asked for the passport pictures to the lady who said they don’t do passport pictures but then agreed to do them bc I told her I needed them and there are no store rules stated that they don’t do passport pictures on a particular day or time. If you’re going to have the store open 24 hours a day and holidays why refuse a service that is being paid for? The manager (Jose) was rude and use the excuse that they are busy. I am a customer too and waited and I’m paying, so why just no when everyone comes and shops at any time as long as a store is open. As someone who also has to work holidays, and is a nurse, or only have specific time to get things, I am disappointed with the customer service."

"Disappointing Customer Service Experience I recently had an extremely disappointing experience at CVS that has left me contemplating whether this is the kind of service I want to rely on for my healthcare needs. My doctor had sent an order for an essential glucose monitor device due to my gestational diabetes. Unfortunately, the order was incomplete when my husband went to pick it up, and we were asked to return. Upon returning, we met with a CVS employee named Fatima, who lacks patience. She informed us that the brand specified by my doctor was unavailable, and they couldn't even order it. Instead, she asked me to call my doctor and request a different order. When my doctor's office tried to contact CVS to resolve the issue, Fatima refused to accept the call through my phone and insisted on using CVS's line. However, as my doctor's office attempted to make the call, she abruptly closed the pharmacy for her lunch break, leaving me standing there in disbelief. None of the other staff members, including Fatima, answered the call while it was ringing. My doctor's office informed me that CVS was unresponsive during their attempts to reach them, and they suggested I ask Fatima to take their call if she could spare a moment since I was physically present. Astonishingly, Fatima declined and instructed me to return later. This experience has truly shattered my perception of what it means to be a pharmacist. I always believed that pharmacists were dedicated to helping people on their path to recovery. However, the poor customer service I encountered today has prompted me to rethink my choice of CVS as my pharmacy. I have only two months left in this pregnancy, and I have decided that once it's over, I will be canceling my relationship with CVS permanently. I hope that pharmacists, like Fatima, can recognize the importance of their role in the healthcare system and strive to bring positive energy and exceptional service to their customers."