Northwestern Medicine Primary Care Geneva

"Last couple times I was seen for check-ups I felt pretty “brushed-off” and doctors seem to literally shrug and suggest issues that have been ongoing for months will hopefully go away on their own. More recently I can’t see someone when I am sick. The doctor appointments are weeks out. Urgent/immeadiate care says no appointments and to try virtual. Virtual appointments say there are none available and to try an in-office visit. This was the same a month ago when my toddler was quite sick outside of doctors office hours. We feel like we are on our own."

"It's not the staff, but the way this office operates makes it very difficult to 1. get to someone to speak to (it takes about 2 min to just get through listening to the preliminary message and this is required to proceed. and 2. when someone is reached, receive call backs and satisfactory response to one's needs. If my father were not as old as he is, we would definitely be pursuing a different medical practice."

"Doctor is fantastic however, trying to get ahold of someone is difficult and then trying to get an appointment with the pcp is a ridiculous wait - booked weeks out. Last time I was told to go to urgent care by Laurie the nurse and found out after sitting at urgent care for an hour that they should have never sent me there because they don't do blood work or what I needed to have done. (Urgent Care said they have expressed this to the PCPs offices as well) So then its a game of going back and forth. I am a medical assistant and the care that I have received by the nurse and lack of contact is not acceptable."

"They have gone down hill since they came under the NM umbrella. I can’t get a hold of my doctor anymore because he’s booked out for three months. If I try to call and talk to a nurse or someone I am on hold for 30 minutes before the receptionist picks up the phone that is not even part of their office, just part of the NM umbrella. I feel they don’t provide quality patient care anymore, you are part of the NM SYSTEM that only sees you as another number. 30 years of going here and I’m searching for a new doctor office outside of Northwest Medicine"

"I have been going to this office for 23 years and ever since it switched over to Northwestern Medicine the quality of care has decreased significantly. There is a clear disconnect between the healthcare providers and the people who answer the phones. I also don’t see the point in having a MyChart messaging feature if your messages never get answered and you have to call to get any information. I have been trying to get a prescription (that I have been on for years) refilled for 9 days and not a single person can connect me to a doctor/nurse/PA or tell me why I can’t get a refill. I’ve called numerous times and each time the call center person gives me a different reason or story. I have never encountered a more unhelpful team of people. That’s just the start of it but in all honesty, if you are looking for a reliable, caring, helpful primary care office I highly recommend looking elsewhere."