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The Popcorn Factory
13970 West Laurel Drive, Lake Forest, Illinois, United States
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About the The Popcorn Factory
The Popcorn Factory is a popular food store located at 13970 West Laurel Drive in Lake Forest, Illinois, United States. Known for their delicious and gourmet popcorn creations, The Popcorn Factory offers a wide variety of flavors and gift options for any occasion. Whether you're looking for a tasty snack or a unique gift idea, The Popcorn Factory has something for everyone. Visit their store today to experience the mouthwatering flavors of their freshly made popcorn treats.
Photos of The Popcorn Factory
13970 W Laurel Dr, Lake Forest, IL 60045, United States
Reviews of The Popcorn Factory
"Bought from a kid selling it for a school. Carmel corn was just ok and the ranch flavor not good and stale. Won't buy any more from the Popcorn Factory"
"Ordered as a gift for a parent, popcorn was stale. This company did not include a full refund, only partial, which is deceiving considering their "100% smile guarantee" on the website and whatever other bs they added on there to make it sound like they care about the customer. Overpriced, stale, and deceiving. Wouldn't recommend"
"I wish I could give zero stars and would've read these reviews prior to ordering. This company has by far the worst customer service I have ever experienced. I ordered over $2,000 in popcorn tins the beginning of December. Kassandra Q (Big Gift Rep) was somewhat responsive until she received my payment, after that I made several attempts to reach her regarding shipping dates and an invoice via phone and email. As of today, I have yet to hear from her. I have no idea if they were all shipped and if they had the requested information attached to them. I have spent countless hours on the phone trying to obtain shipping dates and a receipt, each time I call, I am given the run-around. I have asked for a supervisor each time I call and they will not transfer me. They promise to return my call in a couple hours once they put my request in the system,, I never receive a return call. I do not recommend this company to anyone. This will be the one and only time they receive an order from me. I am considering reporting them to the BBB."
"I ordered early for Christmas delivery. I selected December 18 as the delivery date. My orders never shipped. I emailed customer service and was told two orders shipped on December 14, but no tracking information was available. A day later when I called to get tracking (never showed shipped or my tracking numbers in my order history), I was told the orders were “queued for shipping” and never actually shipped. After THIRTEEN different people (phone, chat, email), I was finally offered different items to be shipped without a Christmas delivery guarantee. After demanding something else as this wasn’t acceptable for Christmas, I was finally told that they would waive the expedited shipping as a courtesy and reship two different items of equal value. One of the items was personalized (which the rep knew) and didn’t tell me they were shipping a non personalized item instead. Once I realized this, I requested a refund because I’d put my family’s photo on the tin. I was told there was nothing they could do because they’d already waived the expedited shipping instead. I called back and got a different person who said he’d waive the personalization fee, but nothing else. Such terrible, terrible, terrible, TERRIBLE customer service. After all was said and done, they did credit back three random amounts to my credit card and the “alternate” gifts arrived later than my selected shipping date. I’ve ordered from The Popcorn Factory and the 1800Flowers brands for years, but this will be my absolute last time ordering from The Popcorn Factory. I understand things sell out and glitches happen, but your customer care was absolutely terrible in handling the situation. I first contacted you in plenty of time to get things resolved and you took ZERO CARE in helping your customer."
"I have been a passport member for many years and have been happy with delivery and taste. Unfortunately I placed a Halloween order 10/24 with delivery 10/28-11/2.. one address was in Indiana and arrived 10/27. I also sent two to Illinois addresses which did not arrive until today 11/9. I called to complain and could hardly understand the rep and she did not grasp what I was saying. Than I did a chat and all they said was we gave you a 10% discount for one of the tins that arrived today. Neither rep would give me a supervisor. I am so disappointed with the customer service I received. As of now all the Halloween tins are at big discounts."
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