Walgreens

"This pharmacy used to be well run but now it is disorganized and slow. The later shifts after 10pm are still efficient but the others aren't. I and 10 others stood in line for over 40 minutes while 5 employees slowly walked around mainly talking to each other. They spent 15 minutes with one person who didn't have a prescription trying explain why they couldn't fill her order instead of just telling her to leave and helping others. Hopefully they will get back to the efficiency they had before covid under a different pharmacy head."

"The staff is absolutely rude as all heck. They at least made it right by taking off $15 my photo order but there was no reason for this guy to give me attitude. I was asking a question that was all. Just because you hate your job and have to work at 2am doesn’t mean you’re get to make my live harder BECAUSE I WAS JUST TRYING TO GET PHOTOS OF MY UNCLES DOG WHO DIED WHO I LOVED. I know the manager reads these, I hope you’re ashamed of yourself and your staff considering I left my number at the employee’s request for a call from the manager."

"Incompetence is the best way to describe the pharmacy department. My dogs could do a better job than the technicians working there."

"Pharmacy staff is very rude. They act like they aren’t allowed to answer questions that they absolutely are. I asked what brand was stocked of a specific medication before filling and was told that they didn’t have that information and that it didn’t matter. They do, and it does."

"On May 9th, at 7:24pm I called the New Lenox Walgreens at Nelson and route 30 to get a refill for my zoloft (medicine for depression, not a narcotic) and was told I have no more refills. I explained that my insurance changed and my doctor does not accept my new insurance, so I am in-between doctors. The person on the phone was friendly and said to call my doctor but if it doesn’t work we can do a 30 day emergency supply. I tried my doctor and he could not see me. I called Walgreens back on the 12th ant 11:01am and asked for the 30 day supply. The condescending person on the phone told me “she does not give out 30 day supplies here.” I explained that I was told different. She then said I need to go to urgent care. The new employees are extremely rude and condescending. I don’t know what happened, but the new pharmacy staff has driven that place into the ground. I will be going to CVS from now on."