Walgreens,

324 Roosevelt Rd, Glen Ellyn, IL 60137, United States

"PLEASE READ! I don't typically leave reviews, but this one is vitally important!!! DON'T GET YOUR MEDICINE HERE! Pharmacy screwed up my prescription 2 months in a row for 2 different prescriptions, both of which for mental health. This past screw up has really been a detriment to mental health and the person that answered the phone on 2/18 at 6:18pm admitted that the wrong dosage (30mg) of my Deloxetine (anti-depressant) was given to me. And since they both look the same and I don't expect my pharmacy to screw up soooo badly, I didn't look at the label to double check! I was wondering how my health declined so quickly (2 months) I actually thought, I hit my peek with this medicine because it wasn't working anymore!!! The person answering the phone hung up so quickly after admitting the mistake and filling my script for the right dosage, that was another acknowledgement of wrongdoing in my opinion."

"Coming from a fellow pharmacy technician, if you’re going to answer the phone just to put someone back on hold so the ringing stops, at least be quick enough that the customer doesn’t notice. I was on the phone for over 50 minutes, taken off hold and put back on hold 4 times before eventually being hung up on. Never got to even speak with someone during all that time, but I did get to hear the inside of the pharmacy from them answering and ignoring me for minutes at a time."

"The employee at store 324 that just helped me was incredibly helpful in the middle of the night kudos to him. I did not catch his name but he has longish brown hair and very good demeanor. I see the reviews for the store at two stars so he probably won’t stay at this Walgreens long. The good ones always move on."

"This Walgreens is straight trash. Several times I’ve gone in here and employees are just standing at the registers looking around while employees are ringing alert bells for certain items and looking for someone to assist. Took me at least 5 minutes to get anti-acids. Absolutely pathetic excuse for customer service. Once someone finally does come to help (be prepared to walk across the store to go ASK them to do their job) there’s a good chance your cashier is gonna hate their life and be exceptionally negative. The total the screen showed was different than the amount on the receipt so I asked him if he could pull up the transaction in his system to confirm (mind you I had just made the purchase not even 30 seconds ago) and I get “nothing I can do, if the amount was wrong dispute it with your bank” LOL. It boils down to this, if you don’t wanna work, don’t clock in because nobody wants the negative, extensive experience when trying to have a pleasant in and out."

"Absolutely incompetent operations, rude and inaccurate accusations, and terrible customer service. If you’re like me, and would expect a pharmacy to fulfill a basic ear infection prescription for you daughter in a timely manner, don’t come here - they’re entirety incompetent across the board. They failed at every step (phone service, counter service, filling the prescription in a timely manner, providing accurate pickup times, etc.), but most of all, they failed to help a sick infant get better for 7 hours. Shame on you and your staff for such terrible execution and customer service."