Dog In Suds Dog Grooming

"The staff scheduled my dogs to get groomed at 11am. At 3:30pm, I had not heard from the groomer. I called twice and of course nobody picked up the phone. I went over to the store and noticed that my dogs were on the table. One of my dogs was left unattended while being leashed to the table. Talk about a safety concern!!! I do not understand why my dogs had to be at the groomers at 11am when they weren't taken at this time. My dogs were not taken out of the cage until they were given a bath. They were not provided water the entire time (4 1/2 hours) while they waited. This is a disgrace!!! How can you provide a service to animals and not provide water or take them out of their cages. I WOULD NOT RECOMMEND TAKING ANY ANIMAL TO THIS ESTABLISHMENT!!!!"

"I brought my 8 month old cavapoo in for his first grooming and was extremely pleased with the results. They asked me a lot of questions about how I wanted him cut, and he was done exactly as I had asked. The place appears very clean, it's quite open and you can see the groomers working on dogs (no hidden back rooms.) It was pretty busy, but everyone working there was very pleasant."

"I took my very nervous, very large dog in for a nail trim for the first time today. I explained that she's broken her nails a few times and it was so traumatic that she is terrified at the sight of our clippers at home and reluctant to even let us touch her paws. They were unfazed and handled her with great care! I thought for sure they would need to muzzle her, but they just approached her with extra love and it was great!!! Very relieved and impressed! We'll certainly be regular customers and bring our other dog there for grooming as well!"

"Do not take your dog here. Went to pick up my dog after 4 hours since they hadn't called. Nothing had been done. They claimed she was drying and would be ready in a half an hour. When I told them I couldn't wait they brought her out and she hadn't even been washed yet or had her nails clipped. Will never go here again. Update: My dog was favoring her one ear once I got her home. I went to clean out her ear and found two cotton swabs that had been shoved into her ears and left there by the groomer."

"I went here for 2 years every 5-6 weeks. Loved their service, but ever since they opened new store they’ve become a dog hair cutting mill, numbers over quality. After specifically noting to not cut my one dogs face they chopped chunks of her up all uneven and didn’t even do a cleaning. She came home full of old fur. As for my other dog he came home dirty and bad smelling, what happened to the bath ?? I called and was just told sorry we have a lot of dogs and apologize, no refund ! I don’t ask for refunds but this is second time they’ve done this in 6 weeks. Sorry to a good business go down so fast. As a service based business owner myself it’s always quality over quantity. Our dogs are our family not just your dollars. For reference the picture is green is after the grooming! Disappointed!"