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Embassy Suites by Hilton Chicago Downtown Magnificent Mile
511 North Columbus Drive, Chicago, Illinois, United States
About the Embassy Suites by Hilton Chicago Downtown Magnificent Mile
Embassy Suites by Hilton Chicago Downtown Magnificent Mile is a luxurious lodging option located at 511 North Columbus Drive in the heart of Chicago, Illinois. The hotel offers spacious suites with modern amenities, stunning views of the city skyline, and a convenient location just steps away from the famous Magnificent Mile shopping district. Guests can enjoy complimentary breakfast and evening receptions, as well as access to a fitness center, indoor pool, and on-site dining options. Whether visiting for business or leisure, Embassy Suites provides a comfortable and upscale stay in the bustling city of Chicago.
Photos of Embassy Suites by Hilton Chicago Downtown Magnificent Mile
511 N Columbus Dr, Chicago, IL 60611, United States
Reviews of Embassy Suites by Hilton Chicago Downtown Magnificent Mile
"We stay at this hotel every year for the last 4, maybe 5 years. Today was the last year we stay. The rooms was dirty, stains on the curtains. Bathroom had mold and clearly has not been properly cleaned in forever. We where in premium floor and no snacks trays for the kids and i could not get some missing room essentials when I called the front desk. I kept calling front desk for over an hour and finally gave up and had to walk to the front desk and wait in line for 30 minutes. Only to watch a manager, on her phone, clearly on a personal call as she watch a group of us waiting in line seeking help. There was clearly a good number of checked in guests in my same predicament. When I finally got attended, the employee was annoyed and told me I should have called then, I DID for over an hour… But all that I could handle except that tonight as we watched TV late at night we hear a loud bang only to find out someone shoot a GUN on the first floor. Everyone ran outside after we heard a loud noise and my suspicion about what happened where confirmed by cop that happened to be staying next door to us. OH HOW we wanted to leave. Yes, police where called and front told us to not worry there would extra security on site. All should have been ok right? I took my sleeping pill (which knocks me out) and passed out only to find out next morning that there was another commotion at 3 am and no response from the front desk. People running, screaming, arguing up and down halls of our floor. My sister kept calling front but no answer. Where was that security they told us about? Such a disappointment that a hotel that we used to LOVE is not better then staying a hotel 6."
"Do not use this hotel if you are looking for a nice quiet night with your family. This hotel is aimed for an adult party crowd (maybe because they give you 2 free drinks a night? I really don’t know). All hotel room doors and windows are open to the middle of the building which is a bar/ restaurant, absolutely packed with people, not good for privacy or sound at night, and also a lot of kids with seemingly no supervision running around. The pool was packed to the point it was not fun for my kids. There is at least a 10 minute to half hour wait to check in and check out, get breakfast in the morning, get a drink at night. I needed extra bed sheets and towels and I tried calling the front desk numerous times, text them, never got a response. Since the check in line went all the way to the elevators at 8 at night for some odd reason there was no one to talk to. Ended up walking down and getting towels from the pool. I have no idea why this place has so many good reviews, this place needs to be way cheaper. I thought there obviously must be something going on like a convention or a reason for the crowds so I asked when I was checking out and the front desk woman said no this is normal, people like to come in from around the city every weekend and have a good time. Breakfast is also a joke, we got there 10 minutes after it opened and the line for the good breakfast is a half hour wait, so you go to the buffet which is mediocre at best. Also so crowded you can’t find a table. This was not a good hotel experience at all."
"Our room was in poor shape. The wallpaper was peeling off and the mirror in the bathroom was delamiating. Our room smelled of Marijuana. The staff moved us to another room which smelled better but had a phone call asking who we were and why were we in that room waking us up. 15 min later someone tried to come into our room. I immediately got dressed and went to the front desk to find out what was going on. Denial from them and security staff. Would not recommend. Poorly managed place."
"Rooms were cleaned daily, they made bed only. Did not fill soap container in shower or sink. Asked front desk. Finally filled on last day. Could hear the party going on through air vent in our room- 2 nights in a row. This place is in a great location but it's dated and service is not what you would expect at a Hilton. Will stay somewhere else when I return."
"The Embassy didn’t fail us . After checkin they have a happy hour. Complementary snacks,2drinks. Per person per day. The pool was filled will kids all day and night so we skipped that. The breakfast was amazing. Omelette or skillet to order. They have a huge eating area. Rooms were nice. But they forgot towels for us. And the neighbors called security on me and my mom at 7am for laughing and talking in our beds. Walls are too thin. Security was nice and just asked us to quiet down. But for two days the neighbors slammed their doors and yelled. Lots of shopping around the hotel. I felt safe and loved this vibe. 9/10 experience. Staff 10/10 from the cleaners in the dining area to the receptionist who checked us in."
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