Maverick SoftWash

"Team was very efficient and did a great job of the widows, siding and gutters. We would highly recommend to anyone and will certainly use their services again."

"Maverick Softwash also hangs Christmas Lights during the holiday. This review is SPECIFIC to that service as I have no knowledge of them outside of the past 3 years of hanging lights. They get a 1 because I can't choose "ZERO!" ---- Oct 15, 2020 - we signed up to have them put the Christmas lights on our home in Arnold, MO. That first service was $1,167.00. At NO POINT, did they say they would use HOT GLUE on our home (and if you turn over the Service Quote and look under "Service" it says it will fasten light strands to gutter or roofline using disposable clips.") During that 1st service I expressly asked, "Are you going to take the glue off when you come out?" They said it would just "peel right off" - I assure you, the hot glue DOES NOT just peel right off. They came back after the holidays, ripped the lights off the house from the hot glue and we had massive amounts of paint chipping. That following Spring, we removed the glue, and repainted our exterior home. We had a 3-year contract to fulfill so I was worried about the following years service. ---- The following year in 2021 - we paid Maverick Softwash another $900+ to hang lights again. They never showed up until I had to track the owner down via LINKEDIN after we attempted to call them, even showing up at their facility located in Earth City, and even pinging people on Facebook with, "Where are the lights?" We had paid for them, been told they would be out on 2 different dates, and then they barely showed up the first week of December to hang them claiming they had "no workers" to do the work. Once again, out came the hot glue and I went out and said, "Absolutely NOT!" The staff was pretty upset with me, I don't really care, but they ultimately hung the lights with clips that year - as per the Service part of the Service Quote I have a copy of - and it would be mid-January when they came and ripped them off the house when I was not home, breaking a gutter in the process, but we went ahead and fixed it and didn't even bother to call them. ---- The last year of the contract was 2022 and we paid Maverick Softwash the contracted rate of $900+ to hang the lights again. I was not home when they came, but our Ring camera showed 3 individuals out hanging the lights with... you guessed it... HOT GLUE! I came home and I have pictures of the TONS of hot glue left all over our driveway, they just wiped the extra off onto the exterior of our home, and in the process ruined 3 of the 4 bedroom window screens because the glue had been left to drip all over them. I called 4x that winter - of course, no answer or return calls. They came back out to rip the lights off the house - however, I was there. This man who was different than 3 people on the Ring camera said, "The glue will just peel off." In fact, it does not. I have contacted this company so many times - and they just SUCK. They won't call you back - so forget about contacting them. (However, they will text you over and over again to make sure you pay them on time, but they provide LOUSY customer service if you need anything.) When I went to sell our home this past Summer 2023, I spent a crazy amount of money - more than I spent on the lights - in having all of the glue removed, rescreening the bedroom windows, and repainting the outside of the house yet AGAIN. And the only reason I'm posting this now is because I sent them 4 emails this Summer with NO ANSWER BACK and I simply asked them to just please contact me so we can talk this out. If you hire this company - be very clear on the expectations. I fulfilled my financial contract to them, but I would absolutely never hire them again for this service or let them near my home again. (The pictures I'm posting here are only SOME of the photos. I have dozens more. All they had to do was call me and talk it out and figure out plan of action together. Customers should all be tired of companies doing shoddy work and then nobody sharing the real details of their experience. Especially in situations where thousands of dollars were spent.)"

"Every single person was helpful and a problem solver! Appreciated their "can do" attitude all the way around. So professional and outstanding communication. Windows look great!"

"Very pleased with the work performed. Company is very professional from bid, quote, scheduling and invoicing. However where the truck was parked, my grass has browned up and hopefully will recover. (Update. Little over a week and grass is already 90% recovered). So I am extremely pleased with the services provided by Maverick."

"As always, Maverick Softwash does a fantastic job and all members of the Maverick Team are professional and helpful! Maverick Softwash is a Respected Donor to the Ronald McDonald House St Louis Chapter and we would recommend them to ANYONE!!! Thanks as always guys!"