Stratus Building Solutions
7719 Wood Hollow Drive, Austin, Texas 78731
About the Stratus Building Solutions
Stratus Building Solutions is a leading commercial cleaning and janitorial services provider located at 7719 Wood Hollow Drive in Austin, Texas, United States. With a reputation for excellence and attention to detail, Stratus offers a wide range of cleaning services tailored to meet the unique needs of each client. From office buildings to retail spaces, schools, and medical facilities, Stratus Building Solutions is committed to providing top-quality cleaning solutions that ensure a safe and healthy environment for employees and customers alike. Contact us today to learn more about how Stratus Building Solutions can help keep your space clean and inviting.
Photos of Stratus Building Solutions
7719 Wood Hollow Dr #156, Austin, TX 78731, United States
Opening hours of Stratus Building Solutions
Monday:
08:00 - 17:00
Tuesday:
08:00 - 17:00
Wednesday:
08:00 - 17:00
Thursday:
08:00 - 17:00
Friday:
08:00 - 17:00
Saturday:
Closed
Sunday:
Closed
Reviews of Stratus Building Solutions
"Continue to get harassed by a sales representative. They start out with a 'Following up' email. Following up from what? I have never once reached out to this company, or shown any interest in their services."
"We have had Stratus cleaning for us since 2016 and there has never been an issue with the service. We have had the same person the entire time and they do a fantastic job. The office emails are answered quickly when we want to add on one time services or change out supplies."
"Incredibly unprofessional company. Their contractor missed multiple cleans and their office had no idea until I alerted them to it, then instead of cleaning my business ASAP they dawdled finding a new cleaner. I attempted to contact them multiple times- phone calls are routed through a center where every rep said "I'll note this down and have someone get back to you"- and nobody ever did. Emails are answered 2-3 days after they are sent, if they are answered at all. I was promised that I'd be credited for missed cleans, which has not happened over a month later. I've requested multiple times for my service to be cancelled due to their failures, and each time their Regional Director (Christina Van Lear) or Operations Director (Mercy Pesqueda) ignore my request entirely. Their actual cleaning is serviceable if not great, but their customer service, attention to detail, communication, and follow up is ABYSMAL."
"I wish I could give them negative stars. The disconnect comes between what the salesperson is selling and what you actually get. Once we were "handed over" to operations, communication stalled and we were always the initiators. No one from operations ever came to our office to do a walk through with the franchise owner, though that is supposed to be step 1 in their process. The franchise owner did not use their "proprietary green" cleaners or equipment as we found that they were using cleaners and equipment we already had in our office. The cleaning performance was poor - simple things were not done like cleaning bathroom fixtures and restocking paper products. We also discovered from the franchise owner herself, her employees were not vetted or trained by Stratus in any way (though their marketing material says everyone is thoroughly trained). Communication was ridiculously lacking. I was told that all of our issues would be addressed with the cleaners, they were not. I requested that they stop cleaning until we had a meeting to discuss the issues, no one told the cleaners, so they came anyway. I was told that someone would call the owner and then call me back, no one did. And when I tried to contact the Austin main office to speak with someone (6 times over the course of multiple days), I only got an answering service. When we finally got our service terminated, I received a call from the Director of Operations saying I had left a message with the answering service to be contacted, though I never even gave my name to anyone with the answering service. We felt truly deceived by this company. On paper, it seems great, but reality is very different. DO NOT use them to clean anything."
"It was late Thursday night and we had a leak. We knew the tenants would be in early Friday morning and we needed the the building cleaned up before then. We contacted Christina who responded right away and came out to clean up so the building would be ready by morning. Thank you Christina!"
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