Kiwi Services 8222 North Lamar Boulevard, Austin, TX 78753

"I had an 8’x10’ shag rug cleaned a couple weeks ago. When I called to schedule the cleaning, I specifically mentioned the matted down areas on the rug that I was concerned about. I was told that those areas could be cleaned and should look better with less matting. I understood that those areas wouldn’t look new again but at least wanted the rug fibers to be a little more lifted so the rug would look at least halfway decent. I had this rug in the living room and was having it cleaned so I could move it to the bedroom so there would be less foot traffic. I unrolled the rug and I saw zero difference in the matted areas. All of them were just as matted down as before. I ended up just putting the rug in the dumpster, realizing that the matted areas are most likely unable to look any better, even with cleaning. I had spent $200 having the rug cleaned, so I called Kiwi and explained the situation, telling them I had emails that would prove that the rug was put in the dumpster by the maintenance guys at my apartment complex. I asked if there was anyway I could get even a partial refund, even 25%, just something to help me recoup some of the $200 I spent. I was told about the “policy” over and over, the “policy” is to let them see the rug and clean it again. The “policy”….,I have a small apartment and live by myself and I can’t keep a huge, extremely heavy rolled up rug in there, let alone move it around on my own. I knew I didn’t want to use it anymore. But there are absolutely no exceptions to the “policy” so I was told they could not give me even a partial refund. So Kiwi corporation has an extra $200, I’m out a rug and $200 of my hard earned money. I am extremely upset and think that even a partial refund would have been appropriate. I will never use them again."

"This is the second opportunity we have had to use Kiwi Services and we are very excited. They have consistently been professional, courteous, and an overall pleasure to have in our home. Our technician takes the time to do a walk through first carefully inspecting what needs to be done and making additional recommendations as needed. They are not price gouging. More making sure what we had ordered is the best for solution for what is needed. And they will work with you on your budget!!! They are on-time, respectful and honestly, THE best service in the carpet cleaning/tile sector."

"I first used Kiwi Services Austin in 2017 for tile cleaning services and they did a spectacular job! Fast forward to 2023, when I am needing area rug cleaning WITH drop off service and Kiwi came to the rescue! Their services and pricing offer a lot of value topped with A+ customer service and quality technicians! Great company to hire for your home and/office cleaning needs!"

"I heard about Kiwi Cleaning services from a friend and I am very happy with the service. I have 2 pets (a dog and a cat) so after some time my carpet just kind of started smelling like pet fur. Once the cleaner was finished by house smelt fresh again. I would also highly recommend that if you have carpeted stairs like I do you have Kiwi clean those as well!"

"Kiwi Services did a great job cleaning my carpets in January. I had forgot they offered a warranty clean for a reduced price until they called to remind me. They were able to book me in for a cleaning within 5 days. Great customer service and great job. Would highly recommend."