New Era Steam Cleaning And Restoration

"After much research and consideration, I hired Charles to clean and seal the tile and grout in our home where we have lived for only 4 years. Despite my bi-weekly floor cleaning and efforts with a toddler and our terminally ill dog, our grout was far from the white color it had been when we purchased our new build. Charles communicated well and arrived on time. He was thorough and descriptive with his work. Unfortunately, after drying, the grout was not the clean white I had hoped for. I reached out to Charles and per his guarantee, he returned and worked on our floors again. Because this took place at the beginning of the holiday season and we traveled, it was just past the guarantee time frame when we returned to see that the grout was still not as white and clean as I hoped for. I was reluctant to reach back out to Charles a third time and just past his guarantee, but kindly did so and was greatly appreciative that he accepted my concern with an offer to return a third time to try a different product on the floors... which worked wonders! It has been a few months since his cleaning and I am pleased to walk through our home and see the beautiful bright white tile and grout! Now that we know which product to use on our specific tile and grout, to get the results I am completely satisfied with, I will be hiring Charles again in the future. Our floors look new and we are exceptionally satisfied with his work! Charles provided excellent customer service and really went above and beyond. I appreciate that."

"Excellent job on cleaning about 650 Sq ft of porcelain wood looking tile. Charles was professional, communication was great and the floors look amazing! Will definitely use in the future and will refer to everyone I know!"

"Charles did a wonderful job cleaning our furniture and carpet. We appreciated him calling to let us know the weather was causing him run later than planned. He did a great job of explaining what he was going to do. The result of his work was better than we expected. He even did an extra room for us that was not part of the original scope of work. We would highly recommend him and his company!"

"Great company to work with! They are very professional and Charles the owner, will make sure the job is done efficiently and correctly the first time. We always use New Era Steam Cleaning for our personal home and our commercial jobs. Highly recommend!"

"I recently had the pleasure of enlisting New Era Steam Cleaning services in Houston, TX, and I cannot recommend them highly enough. In particular, Charles brought a new era of cleanliness to our carpets. His work is nothing short of phenomenal, and it's clear he is an expert in his field. What sets Charles and New Era Steam Cleaning apart, even more, is their exceptional customer service. Charles persistently went above and beyond just cleaning the carpets. He graciously shared his wealth of knowledge, providing answers and insights to all my carpet-related dilemmas. His advice helped me understand crucial factors when seeking a carpet installation company, as well as general carpet maintenance tips. His readiness to provide ongoing support, even after the job was done, is testament to his commitment to his clients and his passion for his craft. I highly recommend Charles and New Era Steam Cleaning for their outstanding service, expert carpet cleaning, and invaluable advice. They are absolutely the top choice for all carpet needs."