Pretty Pools

"Steve is friendly and knowledgeable! I very much appreciate the free water tests."

"If i could give less than a star, I would. One of the worst pool companies to deal with. First they broke the valve handle, and then they tried to charge me 100.00 claiming that it was old and bridle. I had to plea my case to the manager to get them to remove the charge from my bill. I told them it wasn’t broken before they arrived. Then they replaced a fully functional FNS plus manifold and charged me 95 dollars. Mind you, nothing was wrong with the manifold. They said i had the wrong one. But it was working perfectly fine. The technician Colin had the nerve to try to take that same manifold he replaced with him ,after i told him 3 times not too and to leave it alone and that i would throw it out. He threw it right in the back of his truck, like I wasn’t going to see he did that???!!! I told him to take that out of truck. I was not going to let him leave with it I will never work with this company again."

"In the past I've had issues with other pool companies regarding communication and availability if I've had questions or concerns. Pretty Pools has been AMAZING in this regard. They answer all my questions, have been flexible with payment, and extremely patient when it comes to answering my multiple questions. Highly recommend."

"The bearings in my 12 year old Pentair Intelliflow pump were going out and I did not want an issue if we hand anouther deep freeze. I also had an issue with air getting in the line. I thought about replacing the unit myself, but I liked the idea of the 3 year warranty and the plumbing was very cramped. I was happy when a sharp service tech showed up, quickly had my new pump up and going and also solved the air leak. The new install is better then the old because the pump is now flat on the pad and not lifted up as before. I would highly recommend Pretty Pools."

"The most professional pool maintenance company in the area. Have mastered the art of retaining well-trained people. Which means they are not the cheapest, as they have to pay these folks well to stem attrition. For repairs and installations, I have had their sales rep give me estimates that are higher than other reputed pool companies, but they do stand by their work and that could be the reason. I do get multiple opinions on large work orders, which has led me to believe that though I would use Pretty Pools for maintenance in a heartbeat, they are yet to earn my 100% trust on large installations (like a variable speed pump). Hence, knocking off 1 star."