Michaels

"I came here while it was 30 degrees outside and my order was lost but they found it and I was very thankful, the worker that assisted me was very approachable and helpful."

"I was confused on where to pick up my mobile order, I was told by the cashier Jeanette/Jean Ann(e) (that was her name or something similar, I can’t quite remember) that they were in the cabinets next to the register. I went to the cabinets and they were all unlocked so I assumed that customers were allowed to go in them and grab their order. I start looking for my order in the cabinets when the cashier loudly asked what I was doing in the cabinets. I told her I was looking for my order. She proceeds to treat me as if I’m a small stupid child and loudly tells me to go to the mobile pickup area. She shows me where it’s at. Then asks me in a high pitched “nice customer service voice” manner that was obviously sarcasm what the first letter of my last name was. I told her my last name and then she says “no what is the FIRST LETTER of your last name” and then points it out to me in an obvious manner where it’s at like I’m stupid. I literally had to walk out of there so fast because I felt my blood boiling inside of me because of how snarky the cashier was. I was extremely embarrassed by how I was treated. Customer service was absolutely horrible. I don’t want to go back to this location ever again because if I do and I see her I will tell her what’s on my mind about her customer service. Michael’s, do some better training for your employees. And PLEASE FOR THE LOVE OF GOD train them to give instructions better. I wish I had taken a picture of her name tag so I would know her name exactly and report it to corporate."

"Nice craft store with a large selection of items. Lots of cool beads and jewelry making supplies. Got my stuff and gone. Would return."