Texas Leisure Pools & Spas L.L.C.

"We've never had a bad experience with Texas Leisure. Their customer service is excellent - the owner and all of the staff are friendly and responsive. They have always gone the extra mile to make sure we've been taken care of. Highly recommend!!"

"We purchased a new spa from them back in October. We found their communication lacking and we had an issue with our delivery that resulted in a broken cover clip. When we ordered our hot tub we were told it should be delivered before thanksgiving. It didn't arrive until mid December. Not great but not really and issue with the exception that I had to email them a few times to get the status of the delivery. It generally took 2-3 days to get a response, and on at least one occasion, I had to send the same message twice to even get a response. On the day of delivery, the driver was over an hour past the scheduled window. He did call and apologize, but said he could deliver late or we would have to go back into the delivery que to reschedule. I chose deliver late, and was able to let them in and get started on the delivery, however, I could not stay the entire time due to work. He said not to worry about it, they'll make sure everything was good before leaving. Again, generally not a big deal because things usually go smooth. However, in this case, one of clips on the cover was damaged. I noticed the damage on my first inspection and notified both the delivery company and TX Leisure within two hours after delivery. Their initial response was we'll "make sure we get one ordered and on the schedule to be repaired for you". Never heard from them again with regards to the repair. So I had to email them again, which was about a month later, and their response was "My apologies, cover clips are not covered under warranty." Its unfortunate that these situations arise and I was looking forward to developing a good relationship with a local business to take care of our current a future spa needs. However, due to their lack of communication and refusal to take care of a simple and inexpensive repair that occurred on the delivery day, I would not recommend this company for your spa needs."

"Leven came and replaced pool pump motor I purchased online from Inyo Pools. Their labor cost went up from 3 years ago when TJ came by to do the same job but I am happy with the work."

"Just got my invoice for spa cleaning and purging, This morning I see this in tub.... black mold floating every where. Noit happy with the service staff or the quality of the cleaning. Has asked them to reclean. More to come"

"TJ was highly professional and quickly troubleshot, isolated, and resolved the problem with our hot tub in an impressive 15-minutes. Texas Leisure Pools & Spas delivered with one impressive repair! Thank you TJ!"