A Better Plumber & Sewer

"I have used this company for some big jobs in our house and was initially happy with their work. However in 2017 they installed a new hot water heater which has now developed a leak in the pipe coming out of the hot water heater. It leaked onto the gas vent exhaust which has started to corrode. Originally, they wanted to charge me over $500. and when I deputed having to pay that much the tech dropped it to over $400 which I still objected to, and so he called the office and reduced it to $350. That was still a rip off considering all the thousand I have spent with this plumber. I will not be using them at all anymore. The first water pipe they install that leaked was replace but only after it leaked onto the gas vent pipe that they installed with the heater and the technicians just left it and did not replace it which I requested. Needless to say, this is very unsafe with a gas vent pipe issue, and I will have to contact to repair this company's ordinal gas vent they installed and start usingBlanton going forward."

"We called and asked to have our Sewage sump pit sealed and vented. The guy that came by said he needed to cut a hole in the drywall to look for a vent pipe. $125 to cut a 6 inch by 3 inch hole. Cool. Found the pipe literally 5 inches from the pit. He quoted $750 to connect to it and seal the pit. Fine. But couldn't do it that day even though we told them what we needed and wanted it fixed. They came back days later and literally took them 30 minutes to do the work. So it cost us $875 for about an hour worth of work. So unless you like being ripped off, I'd suggest staying away from this scam of a plumbing company. They actually charged us $875 per hour!!!! And I don't think the guy that did the work was an actual licensed plumber (because he suggested he wasn't). Stay away!!! Obviously they don't care about their customers. They're greedy and just looking for a quick buck."

"Thank you “A Better Plumber” and staff (called Cody for prompt appointment)for your professionalism and care to details to correct issues at hand. Thanks to the techs that arrived to address the issues/problems we had here and advised on detail needs, costs(assisted with previous work warranties) and (ask for Griffin) in a timely manner completed the tasks and all worked properly again. We have used their services for some time and we suggest other do themselves. Thank you."

"Todd and Griff were awesome! arrived early, were fast and efficient. very happy with this company. even my dog liked them!!"

"Had an estimate done for the work needed. Supposedly needed to order a part. Ws told the owner would be out the next week on a specific day. My husband took off work to be there. Called and was assured he was still coming at the day we were told. Waited all day, even called their office, who assured us he was coming. Never came, Never called! Very unprofessional! Will not recommend this company for anything, since they never called again to let us know why he never showed up! If they didn't want to do the work, at least have the courtesy to let your customer know, instead of wasting a day waiting for nothing!"