Plush Pad

"I called and simply asked if they do claw cap services for cats. I suddenly get a 5+ minute lecture from, who i assume is the owner, about how cruel and inhume and awful claw caps are and how she’s “been doing this for 50 years” while i say absolutely nothing on the other line. Lady, I didn’t ask. I asked if you provided the service. If you don’t, great. Lecturing a potential customer is unprofessional."

"Plush Pad always does an amazing with our dog! Highly recommend. Very friendly, warm, and attentive staff too"

"One of the worst experiences with a dog grooming place. We've only had this happen one other time in 15 yrs. of groomers in Austin. Other reviews on here seem to comment on the ease of drop off and pick up. Not here. It took them 7 hrs. to even start on my Yorkies. I dropped them off at their suggested time, 8:30am. There were at least 6 dogs that came in after me. I called at 3pm to check on mine. They had not even started on them and said they would be ready by 5pm. For it to take that long to start on mine means that others who came in behind me got groomed first. I called 5 days ago to get an appt. I was told when I walked in it was a Friday so it would be a bit longer. I figured 5 hrs. as oppose to 3 or 4, not 9! My senior Yorkies went 9 hrs. without food. They can do 5 hrs. but longer is not good. I was also asked to send in photos on email of what I desired. I did that. Judging from the cut on my female, no one even looked at them. I asked for a Schnauzer cut and instead she looks like a fox. Overall grooming is fine and female still looks good but why ask if you are not going to do it. I had been to them in the past and had a fine experience. I think they are either severely disorganized or they overbook. I think its both. While owner and staff are nice, their prices have gone up significantly so they need to do a better job with their communication and service. They compensated us with a $20.00 credit off of $200.00. Hardly worth us ever going back."

"Such a friendly and professional team! Our cocker spaniel always gets a lovely trim and looks pristine when she's groomed at Plush Pad. They take great care in listening to what cut you want and treating you and your pooch like family! Love this place."

"I claimed a severely matted stray cat from my neighborhood as my own. This beautiful little girl has years of mat on her thick long coat, limiting her movements and ability to go to the bathroom. She was caked with flea poop and frankly, her own poop. After she got her vaccinations, I started the hunt for a groomer willing to take this cat on as a client. The cat was friendly enough, but frankly I was scared of how she would react during the surely hours long job it would take to remove years of disgusting mats (I swear, some were 4 inches tall on her back). I called Plush Pad after being turned down by several other groomers. I explained the situation to the front desk, who asked if I could speak to the owner, bcs taking on such a challenge would be her call. Sandra was so empathetic and understood the severity of the situation. She offered to see us the immediately! Sandra and team were done in an hour, calling me throughout the process to let me know how she was doing. How they would handle her flea problems, that she was doing great. I was so scared how this poor animal would react to being groomed, but this team worked magic to make sure she was comfortable and happy throughout. They sent her home with a catnip mouse, brand new collar and pink bow. I wish I had before pics of the nightmare this poor cat came in with. Little "Lily" is now an inside cat, and loves snuggling under blankets. Sandra truly cares for animals, and I'm so thankful I found them. Thank you to Plush Pad for taking on such a tough job, on extremely short notice, and getting this little girl happy and healthy!!"