Texas Department of Family

"Bad service, some employees have racist behaviors and it is not the best customer service treatment."

"They don’t care about anyone but their pay check"

"I have primary custody of my 3 kids from and abusive father ... I am alone working as an aide for the school district trying to get through college ..I need help .. I have filled all my applications out multiple times had 211 people go through the papers I'm asked to provide ... and we check it all off .. then I get denied my kid tore tendons ..we are going to food banks ..I needhelp please cab someone reach out to me I can't get through to anyone who has been able to help me ."

"Been waiting since March for help and nothing yet I'm not even asking for much just for my medical to be transferred from Pecos I have called so much 211 and been lied to every time I call it's something new how can I get help"

"I am a father who received primary custody of my children due to drug and alcohol abuse by their mother. I can not speak in specifics, but suffice to say the childrens lives were put in danger. CPS has been 100% biased in the whole situation. They are stuck in archaic thought-patterns about male not being suitable primary caretakers. Despite Court orders giving me managing conservatoire of the children, Midland CPS has harassed me and been discriminate towards me every step of the way. I have no history of Alcohol or drug abuse. CPS testified against me on behalf of the mother, of course there was no neglect on my part to testify too. And because of their weak testimony, the judge still ruled (Thank Jesus) in my children's favor and placed them with me. CPS has been a weekly presence in my children and my life since. The mother moved away from her children to San Angelo, and despite having them every other weekend with a mountains of evidence proving her alcohol abuse they have not checked on them once their when she has possession of my beautiful babies. The agent who wrongly testified against me is still the case worker (Conflict of interest?!?!?!). Still have have cooperated 100% with every request and demand, because I have no problems proving I am a good father. Any time I question the case worker on the neglectful job she is doing in our case, she responds with "Go take a drug test today.". She is using every tool at her disposal as a weapon, despite being in my house, and demanding to speak with my daughter privately behind closed doors every week. My daughter is 10 years old with Asperger Syndrome. When I request information from her it has been up to 3 weeks before I get the information I am requesting. I recently questioned her and told her my concerns very clearly and concisely about the job she is doing on my case, and how she is being discriminate and biased. Her response: "Go take a drug test.". Which I have gladly and proudly done every time. I have nothing to hide. I will be filing on this case worker once I am out of the woods with these people. I suggest to anyone dealing with them , every conversation should be through text (In writing) or via audio recorded conversation. Be careful with these people. They are not in it for the best interest of your children, but to fulfill their own self delusions of heroism to children that would be better off with family support systems , than with state and government interventions in their lives."