Window World of Paducah

"Installer conscientious and professional. I’ve had both windows and an entry door installed. My wife and I are very pleased with all the products."

"Window World could not have been any better for us! From the sales rep to the installation, they were professional, courteous, and very good at their work! Our windows look amazing!!"

"All of the employees we met from Window World were courteous, knowledgeable and efficient at their perspective jobs. All 13 windows were installed in one day and they look amazing. Absolutely nothing to clean up afterwards and they hauled off our old windows. Thank you, great job!"

"Buyer beware! Do not make the mistake and believe the commercials and advertisements are an actual representation of this company. To anyone considering this pitifully ran company for anything at all, know that they contract ALL work out to individuals who may or may not know what they are doing bc they get the cheapest people they can find. Not only that, the crews they do use aren't even local! Worst yet any and all the issues you have with any of the projects, no one at at window world will help aside from passing the buck by giving you the contractors phone number and "figure it out" with them. Not sure what the point of even paying Window World actually was if I have to do all the leg work to get all the problems resolved. Also found out the hard way, you do in fact have to make payments on the project, DESPITE being told by my salesmen that I don't pay until the job is done. IF the Window World staff answers the phone, they are almost always rude or the person your trying to reach is "unavailable". Several times I was supposedly transfered to a call center so no one got my message to call me back. The salesmen are persuasive but I assure you, once you sign the contract, they don't care anymore. They move on to the next victim. After the windows were installed, with one having a large noticeable scratch in the glass and nearly all windows never got any caulk on the seems, nobody cared enough to even show us how they open up to clean them with the different latches (which the installers were sloppy to say the least). The siding crew somehow managed to trip the circuit breaker to the air conditioning on a record high 97 degree day with lord only knows that heat index was that day, on a Friday, and never said a word. I only found out after working all day and coming home to find the inside of my home to be at 92 degrees! Siding crew were 2 pieces shy of their version of "completion" and had to wait 2 MORE months to get that ordered. One piece of siding actually blew off the house in-between waiting. After that was installed, found a spot of under pining they just skipped over for some reason. I am currently still waiting on a tiny piece to be installed bc the guys didn't have the J channel supposedly. The gutters guys put new ones on the house how they thought would be nice. Had a few issues with the placement or the downspouts, but when I talked to the salesmen (who bragged on more than one occasion about having worked in the constriction/ contractor business), project manager at Window World, the Gutter contractor scheduler and the 2 men who actually showed up ALL EACH told me they didn't know what else to do, that it couldnt be avoided or fixed properly. Yes, I had to brainstorm with the people who do gutters FOR A LIVING how to solve the placement problems! At one point the gutters guys had put a piece of sheet metal as a funnel between 2 shingles to "help drain the water to a gutter". Also currently still waiting for these issues to be fixed by them. Sure hope my A/C unit hasn't been damaged."

"Widow World pricing and product quality/warranty are all top notch. The person who came out to quote was wonderful and the crew who handled the installation was great. The crew that came for the second i stall were hispanic. I only mention this because they didn't speak any English and I don't speak any Spanish so there was a bit of a communication barrier. We worked through it and they did great work. Unfortunately the individuals in the office of Window World are not easy to work with. They continually called my husband. They never left a voicemail and he didn't recognise the number. He would search the number when able and let me know they had called. My husband does not have access to his phone during working hours. They were told this numerous times and still refused to call me instead of him. This was extra frustrating especially considering I was the one who requested the consult and placed the order with them. He never once spoke to them. I don't know where the disconnect was on their end but it was ridiculous."