SilverTop Property Management 4783 Preston Road, Frisco, TX 75034

"Silvertop did try to fix some of the problems with my new Townhome. However, the AC went out almost every week. Promises were made to fix it or replace the unit. Jerry did his best, however, it would freeze up and flood the unit. The hot water heater needed a new fuse. Instead I had to constantly reset it to use the water heater. There were so many problems the Bank( Owner) finally ended the lease. Trying to get the deposit back was a nightmare. The Bank stated they would return the $2,000 deposit. I also installed blinds throughout the unit because there weren't any.This was an investment of $1,500. After moving out, I shampooed the carpet and cleaned the places agreed. Silvertop picked apart everything. They said I left trash in the unit. It was 1 piece of paper that fell on the ground. They wanted the nail holes filled and painted. By Texas law this is normal wear and tear. I spent $350 to have the painting touched up. They never replaced the broken pendant light from the beginning of the lease. By law they should have mailed me a letter with any deductions within 30 days. They emailed me on the 27th day that they were making a list and would send me the cost involved. They never sent an invoiced list. I mailed a demand letter after 30 days by certified mail as required . I started a law suit after 60 days. They told me to sue the out of state bank . After emailing their Broker at Keller Williams , they finally delivered a check minus $169 to my place , 2months and 27 days later. I have never had any deposits held by Management companies . This was an experience that fortunately has ended !"

"Very disappointed with our treatment from this company. Jerry is very hard to get a hold of. We had to pay extra to have our carpets cleaned the right way after we moved in, we had to pay out of our own pockets to fix our back door, all things they should've paid for, but they refuse, or they just don't pick up the phone. Very stingy and cheap when it comes to fixing the house while you live there, but as soon as you move out they hire their friends to fix up the house at your expense and gobble up your security deposit. The only time their penny pinching disappears is when they can legally reach into your wallet and take whatever they want."

"AVOID THIS MANAGEMENT COMPANY! Extremely slow to service anything. It's very hard to get a hold of Jerry. We had to pay for our own pool key, because Jerry just wouldn't take the time to handle it. They're extremely reluctant to fix anything properly. We lived at one of their properties for three years and the cabinet doors were always falling off, the sprinklers were usually broken, the master tub never drained properly. Getting them to fix anything is like pulling teeth. They refuse to spend money UNTIL you move out. BE AWARE! If the property isn't PERFECT when you move out they will take advantage. They charged us nearly $4,000 for a general cleaning and some paint touch-ups. CRIMINAL! DO NOT RENT WITH THIS COMPANY!"

"I am a realtor with Briggs Freeman Sotheby’s. I helped my client secure one of SilverTop’s lease listings. The house was spotless and move in ready. SilverTop was professional, prompt, and a pleasure to work with."

"I have referred several of my investment clients to Silvertop Property Management and they are very pleased with the way Jerry and Jonathan handle their rental properties. They are very attentive to the residents and to the property owners needs while providing a variety of online services through their website at excellent competitive rates. If you are looking for an awesome team to manage your investment properties look no further, Silvertop Property Management is the way to go."