Walgreens 7501 Grand Avenue, Gurnee, IL 60031

"Anybody who goes here immediately switch to the Gurnee Sam's Club Pharmacy down the street. I was just at this Walgreens, and of the 4 people ahead of me in the pick up line, the employees wasted vastly unnecessary amounts of time with 3 customers. 2 of those 3 walked out without getting their prescriptions filled, and the 3rd took 20 minutes of an employee's time switching from a 1 month to a 3 month supply only to find out her insurance wouldn't cover 3 months. So they had to redo (new paperwork, new insurance billing, new pill bottle, etc.) the prescription all over again--back to one month. Wouldn't insurance coverage be the first thing an employee confirms before wasting so much time, including the pharmacist's? It's very possible that the 4th customer ahead of me also ran into problems, but by that point I had mentally blocked the situation out of my mind. I blame Walgreens corporate more than any individual employee for letting things get this bad. Admittedly, given how broken our healthcare system and Walgreens are, it's very possible this is an above average Walgreens. But it pales in comparison to Sam's Club."

"This review is for the Walgreens pharmacy. Twice this pharmacy failed to be able to give me a same day prescription. Both times the order was sent in the morning and I spoke to the pharmacy several times asking to pick it up. The prescriptions were in stock and I was told I could pick it up. 9+ hours wasn’t enough time to fill it. One employee told me my prescription was discontinued and changed my medication. Pam (thank you!) was able to fix this error after I had been on the new prescription and ordered me the correct prescription. It seems that they are severely understaffed. The interactions I’ve had have not been very friendly. I’m going to assume the staff is overly stressed. The one star review is to hopefully get Walgreens to properly staff the pharmacy."

"Pharmacist told me about a coupon to use on my prescription. I had no idea it was an option, she saved me about 80% off the cost. Also, they were all super friendly here."

"Very unorganized at best. I had a RX called in by my doc and this Walgreens kept saying they never got the order. I made a total of 10 phone calls back to the doctors office and to the pharmacy at this location - I continually got the same answer from both sides - the doctors office and the Walgreens Pharmacy - it was never called in. Two personal stops ins into this Walgreens, 24 hours later and 10 phone calls later, Walgreens still stated it wasn’t called in. Here Walgreens kept it in their system and wouldn’t release it into their system so I would know where this RX sat because they were too busy. I asked to speak to the store mgr on this and Justin came to talk to me and confirmed he was a store Mgr. He stated they are just too busy and there is nothing he can do about the limbo that was caused to me by their process. Note Justin is not a store mgr rather a Supervisor I later learned. AnnaElise is the District mgr of this store. She never returned the em I sent to her. Total disrespect to the client base and poor, at best, customer care"

"Called the pharmacy 3 times. Once mid morning, once mid afternoon and also early evening. Each time was put on hold for awhile but no one picked up. I understand everyone is busy but not answering the customer's phone call 3 times is not good business."