Tiffany & Co.

"I was pulling into a parking spot near Tiffany when an employee ran out and put his hands on my truck in order to stop me, while he held my car half way into the parking spot already another employee brought out 3 "Tiffany parking only" signs and placed all three signs into the same spot I was pulling into. They were clearly waiting for more people to leave so they could claim more spots. Tiffany has no rights to those spots and were just being difficult. They then proceeded to yell at me that I had to leave due to their signs that where not there as I pulled into the spots."

"EXTREMELY POOR CUSTOMER SERVICE My boyfriend and I ordered a necklace for my birthday and had the worst experience ever. Every single touchpoint we made with this Tiffany & Co location in Austin, TX was unsatisfactory. When we ordered our custom engraving necklace, it took us about 45 min. We had a very detailed conversation with the sales rep to make sure the engraving was perfect. This process took long but I didn't mind because I wanted it to be free of any errors. Once the necklace was ready for pickup, no one from the tiffany store bothered to call us to notify us. We had to take it upon ourselves to call the store to figure out what the status was. When we called, we were put on hold for 30 minutes and ended up having to talk to an automated robot on the Tiffany website just to get a hold of a representative. We found out our bracelet was engraved incorrectly so we had to make an additional trip back to fix it. We called the store and had the same problem as before (a 30 min hold and had to eventually contact the Tiffany website). Once we made it BACK to the store, I explained to the supervisor what happened, she refused to waive the engraving fee even though we wasted two trips and the engraving was incorrect. She said it wouldn't be ready for another 2 weeks. When I explained to her that this was an important matter, she questioned me and asked what I "needed" it for and what was "special" about the occasion, as if it being incorrect wasn't reason enough to get it shipped as soon as possible. When I explained what an awful experience I've been having, she proceeded to give excuses and told me that they were understaffed and couldn't have anyone answering the phone. She also accused me of ordering this incorrectly with the sales associate instead of apologizing for the associate's mistake. She spent more time trying to figure out who I made the order with so she could prove I was wrong instead of trying to make it up to me. She did not apologize for my horrendous experience or try to make it up to me. AS IF THAT WASN'T ENOUGH, we finally made our FOURTH trip to the store to pick up the necklace and it was DIRTY. There was black dirt in the crevices of the "Return to Tiffany" letters. It was so bad that I thought the letters were missing. I had to go back into the store and wait 20 more minutes for them to clean it. I cannot believe what an awful experience I had at this location. It is bizarre that the employees and supervisor allowed this many things to go wrong with a simple necklace purchase. We ordered this necklace in October and it wasn't resolved until December. After having an issue at every single touchpoint, I doubt my boyfriend will ever agree to purchasing from this store again unless he wants to agree to multiple meaningless trips, wasted time, and poor treatment from the supervisor. Save your time and shop online! Avoid this location at all costs!"

"The best customer service in Austin. Sally and Fiona are so wonderful to work with. This store is clean and bright and elegant, and the staff are examples of exemplary service. The diamonds and emeralds sparkle with magnificent clarity and brilliance and I've examined quite a few of their diamonds and other precious stones under magnification and most of them seem to be in the VS1-IF range. Being such a prestigious brand I assumed the prices would be very high; however I find that their designs are quite reasonably priced with all considered (and stunning at that.) A platinum example for all others to follow. I'll be a lifelong customer no doubt."

"Peng is professional, considerate, and sweet. I walked in for the first time to clean a ring and ended up buying some matching earrings from him. He follows up with me with everything I might like. He always makes the process easy and comfortable. Highly recommend Peng!"

"Sally helped my fiancé pick out my perfect engagement ring and followed along with us every step of the way. Sally also helped us choose my wedding band and made the entire experience amazing, champagne and all! I can’t wait to come back to look for wedding jewelry next year."