Van Cleef & Arpels

"Patrick is the best! He’s been with the company for 23 years! He’s amazing! I come from California to Houston just to order from Patrick! Bought all of my bracelets and earrings here !"

"Been shopping with Michelle in Houston store for about a year now. And she have been so helpful in giving me the best advise and opinion to getting pieces that suits me best. Love the warm and happy vibes she and also her teams give us every time we get into the store and makes the whole shopping experience feel so good. Also , she will initiate to clean up my pieces when she see I wear them to store and they will turn up so sparkly again especially my Guilloche and hammer gold pieces."

"I live in Oregon and it was my first time visiting Texas. Prior to my trip, I already had my heart set on purchasing a 5-motif Alhambra blue agate bracelet. I made an appointment on the VCA website, about a week before. I received texts and E-Mails, reminding me of my appointment date and time. This was so helpful, because due to the travel and Texas heat, I pushed my appointment to the next day. VCA Houston kindly accommodated me over the phone. Upon arriving to my appointment the next day, I was warmly greeted by security and boutique staff. The SA assigned to me was Jennifer Simmons. Right off the bat, she exuded a kind and friendly spirit. I was offered beverages and chocolates. She then asked questions about me, how my trip was going and what piece(s) I was interested in. She was direct in the nicest of ways, meaning that she was never pushy, but honest in what stones and materials were ideal for my lifestyle. Jennifer made amazing recommendations and really opened my eyes to different stones and materials I’d never considered before. Her passion for the brand and what she does is very clear. She was patient and incredibly genuine during the entire experience. I told her that I’d done ample research and that I knew what I wanted. She informed me of what their current inventory was in the boutique at the time, and that we’d have to place an order for the item. It was already something I had come in expecting, as every thing is handmade. She let me see and try on different pieces and helped me try on the sizing bracelets to determine if I wanted to have my bracelet resized to a shorter length. Unlike other luxury boutiques I’ve been to before, I felt incredibly comfortable here. Any questions/concerns I had were not only answered, but I felt validated and Jennifer addressed everything she could think of/I brought up. I can’t stress enough about how she made sure to pay attention to EVERY detail. I asked for “vibrant” stones and she included it in the order notes. She was honest in letting me know that the stones could have natural variations. Sometime after I’d returned home to Oregon, she updated me via text, that my bracelet had arrived at the boutique and sent pictures and videos of the piece. When I told her everything looked great, she sent it out to be resized locally in Houston. It would take about 10 days or so. I placed my order with Jennifer at the beginning of October and I received my bracelet yesterday. It arrived much sooner than I expected. The item came beautifully wrapped and packaged. A travel jewelry pouch was included, along with the extra links that were removed from the piece itself. This entire experience has been so memorable for me because I received the best customer service from Jennifer. I never once had to reach out to her first, because she’d reach out to me whenever there were any updates to my order. She would check in with me via text before doing anything (i.e. sending the bracelet to get resized or when she was about to ship out the order to me). Which was much appreciated, because I’m in the process of moving. What really struck me about Jennifer, is how highly she speaks about her clients, her colleagues, VCA the brand and her boutique. During my appointment, she had a regular client of hers stop by the boutique to just say “hello”. She acknowledged him and greeted him warmly, but at no point did she step away or leave me by myself. Everything about her was so pleasant and sweet. She is amazing at building rapport with her clients and shows you how trustworthy she is, in the way she interacts with you. It’s abundantly clear that she prioritizes her clients’ happiness and satisfaction above everything else. And for these reasons, I will make all future VCA purchases with her. I highly recommend her to everyone who wants to have the full luxury VCA experience. You won’t be disappointed. Thank you a million times over, Jennifer! I wish you the best in all of your personal and professional endeavors!"

"Editing my original review. My first experience wasn’t very good with one particular associate. I hope he is given the proper training to treat all customers well. During our second visit to the store, I had the pleasure of being helped by Patrick! I wish all associates made your experience this fun and welcoming. His inviting and enthusiastic personality allowed me to look at different pieces with ease and enjoyment. Thanks to him I was able to select a second matching piece to go with my original purchase. Thank you, Patrick!"

"Had the best customer service experience at the boutique yesterday! was kindly welcomed by the security guard and provided the superb customer service from Jose!! He is really kind, professional and respectful. My husband and I am so happy with the purchase for my Bday thanks to Jose. He made my day! I am looking forward to future purchase at VC. Again, thanks for the kindness and the top-notch service."