Dundee Animal Hospital of Algonquin

"I have been going to this vet for years and have nothing bad to say about any of the doctors or vet techs who have seen and treated any of my four dogs. Unfortunately after several incidents with the receptionists we will now we going to another vet. On multiple occurrences there have been some issues with the communication at the front. As of recently they failed to effectively communicate important information with the county tag info for my county since they ran out of the tags but had told me one would be sent to my home. I had to find out the correct information from the county telling me nobody filled the rabies information with one of my dogs from November, when I called they said it was on me to get it but didn't tell me back when I paid the hundreds of dollars for that appointment . On top of that this most recent time I went in they insisted I need to pay an additional 50+ dollar charge for an ear wash I had gotten and paid for a month ago. When I let them know I had already picked up the ear wash the last time I was in they said I needed to pay for it? Weird considering I had paid for it the first time a month prior. I explained that and the woman up front argued repeatedly over and over that I needed to pay it and that I didn't pay it last time. She was incredibly rude and lacked basic customer service. She continued to talk down to me and act like I had somehow stolen a paid for product from, once again, a month ago? Two other front desk people somehow felt they needed to also be in the conversation despite me explaining that I won't be paying for something that has already been paid for and that I don't appreciate the way I was being talked to. To be honest this receptionist has never been friendly to me any of the times I have been there and if you want someone to be customer facing there is a level of guest service that is required. I have been in customer service for 10 years and it isn't always fun but I would never speak to people that way. If you don't want to be nice do a job that doesn't' require it. It doesn't have a good impression to anyone who is looking to trust you with members of our family when they can't even feel respected or at ease in your environment. Since I am switching I also found out the crazy mark-ups on shots and appointments that is happening. Just something to keep in mind if you are looking at going here. The same surgery that cost me almost 1000$ for one of my dogs I would have been able to get for 390$ at a different vet just 5 miles away."

"I would give less stars if possible. The vet here is extremely rude. They wanted to drug our dog in order to come in and be seen. When speaking with the vet, I was attempting to explain why I disagreed with their order and I was abruptly cut off and yelled at."

"Not real animal hospital. Had an emergency with the dog who got bitten. Half of her head was swollen and have a fever, suspecting infection. They had an empty lobby. Told me they are full, and i might try my luck calling another location. Where is the sense of urgency when something serious happens? Where is love for animals? They are regular vet office not caring at all."

"We have 4 dogs and I couldn’t speak more highly of how Dundee Animal Hospital cares for them. The dogs actually love going to see the doctors and techs! They have 3 locations and one that’s emergency and open 24/7 in case you need special care (which we have) and the rates remain the same, which is unheard of. We have been to all 3 locations and can say that all the doctors truly care about the animals and the facilities are so clean. Definitely recommend."

"My friend with a pup close in age to ours recommended this place HIGHLY. After going to Animal Care Clinic for a while (which I truly had a great experience at) our sweet girl Caribou just had too persistent of digestion issues. We had gotten stool samples, anti-diarrhea meds, and special diets from our old vet but no improvement. I decided to give Dundee Animal Hospital a try because my friend said they were great about individual attention and they were extremely caring and good at following up. They impressed me from the first visit and haven't stopped impressing me. Dr. Kelly Cavanough was amazing with my dog and me right from the start. She gave her a very thorough exam, had read through her previous history enough to know how many days she was on her previous meds (WOW) and was so patient with all my questions. We did another stool test and began treatment right away. I got $40 off with their online coupon for being a new customer, and my friend got $20 to her account for recommending me (bonus!!). The prices are definitely higher than Animal Care Clinic, but you truly get what you pay for. It is a totally different experience. It turns out Caribou had a parasite and so we picked up some more meds. I received a very kind follow up call from Dr. Cavanough to make sure I understood the new meds and to see how she was doing. Everything about this place is fantastic. It's clean, smells nice, free dog bandanas, the reception staff are all so professional and nice, and the vets are clearly top notch. I can't say enough good things about Dundee Animal Hospital. Thank you for really looking out for our furry friends!"