Kendra Scott,

4999 Old Orchard Shop Center East Ring Road, Skokie, IL 60077

"EXCHANGE OR STORE CREDIT ONLY. Associates don’t tell you their policy before paying. It’s almost as if they’re trained to fool people unless someone were to directly ask. I went to pay and was told “oh I’ll make sure to get you gift receipts so it’s nice and organized” but conveniently failed to mention it’s essentially final sale. They have it written on a tiny plaque amongst other things about their store that you’d never see unless you were looking for it which no one would be because what stores unless it’s a boutique don’t return things?! On top of that the woman who helped me had a major attitude like I was inconveniencing her by being in her presence. A fancy storefront with overpriced jewelry. If they’re going to have this policy they should be required to tell people at checkout."

"Beautiful selection of jewelry, aromatherapy candles and other unique items guaranteed to both soothe and stir your soul. Pick up a copy of the namesakes memoir, Born to Shine, while you are there to provide extra inspiration!"

"Me and my girlfriend came in looking for a gift for her sisters birthday. We were looking for something heartfelt and special for this particular birthday as we were also commemorating the passing of her boyfriend who had the same birthday. Jenny and the team not only guided us to make the right choices but also sold me on a couple of items as well! Talk about a radically personal customer service experience! We will definitely come be back for more"

"Shopped for my wife for Mother's Day. Hi costs for made in China jewelry. That breaks very easy. Now I know why they have a no cash back return policy. It's a shame that a company that puts them themselves to have a high standard of Boutique jewellery store, has Target Store Quality...."

"This store is amazing. The staff is extremely helpful and patient. I purchased a costume ring after my son was born. I love it!!! I look forward to owning more Kendra Scott items."