JR Spas

"I called them over the phone about a prob with my Hot Tub and they went through some simple steps over the phone and I fixed it…. Very knowable people there and what an awesome business to help me like that, I will definitely be passing their name along to anyone I know about fixing their spa."

"Patrick showed up the first time to fix a broken pump. He found a bad leake in the shell on my Strong SPA. They quickly ordered a repair kit to fix the crack. Brad took excellent care performing level III tech support. Outstanding service!! Thank you! You guys rock!!"

"I could not be happier with the service provided by JR Spas! I contacted several other spa companies (including the manufacturer) and no one else even got back to me. My spa was diagnosed and repaired in less than 45 minutes! Highly recommended! Great customer service, great repair work, great price! Thank you JR Spas!"

"After scheduling a service call 9 days out agreeing to the 98.00 for assessing the problem (without discounting the 98.00 towards the repair bill) Service man calls at 11:07 am the day of schedule, telling me they're on their way. I had to call back at 11:54 to check if they were coming. They arrive at 12:11. After checking the hot tub for less than a minute they tell me it needs a circulating pump and a heater. My hot tub displays a "heater is dry" warning. I pointed this out to them but they insisted it still needed all these parts. One tech immediately goes to their truck to retrieve a circulating pump without my agreeing to the repair. I tell the remaining tech I do not agree to any further repairs or replacement of parts. I know it has an airlock. They leave me an estimate of 260.00 for parts and another service fee if I don't reschedule within 30 days. After I call another spa repair store they explain to me how to remove the airlock from the circulating pump, after I reconnect the heater that JR techs left unplugged, I remove the airlock within 5 minutes. My spa works great now and I also know who to call in the future, not JR Spas. I did call to report this to JR spas but nothing was done, no refund, no return call, no apology."

"After calling numerous other businesses seeking Spa repair I finally found JR Spas. After explaining my situation the tech said the issue sounded like a setting on my newly installed spa pack. She was very helpful and assisted me in choosing the correct setting so that my spa pack worked as intended. She was both friendly as well as knowledgeable and was a true life saver after trying to figure out for two days what was wrong. Thank you JR Spas !"