Home Services at The Home Depot

"The gentleman that helped us knew exactly what wee needed for our project."

"Very good store for everything but flooring. Go to a different Home Depot for flooring. Most of the floor sales people do not know what they are doing and the measuring/calculation service they use appears quite cumbersome. Ordering carpet and wood flooring took 3 visits and 6 hours. We scheduled to have carpet installed on a Friday. They said between 9am & 12 noon. This for 4 bedrooms, 4 walk in closets, 2 regular closets, a hallway, a split stairway and a family room. 2,500 sq ft. It took 1/2 days on Thursday to move everything out into bathrooms and such. We got a call Friday at 12:07 saying there were truck issues and could they reschedule. No apologies. Even when it was pointed out that nobody had apologized there were no apologies. Quite frustrated with the flooring experience here."

"Called Home Depot to have a water heater installed. I Didn't have my card so I asked if I could go into the store and pay for it. Her answer was yes, on my way home stopped at the Elgin store. Waited approx 40 minutes for them to call and find my order. They came back and said sorry they gave it to another store you need to go there. No big deal they were very nice. So, went to the other store and they couldn't find my order either. The manager there seemed like I was bothering him so he gave the issue to a very nice lady at the service desk. After another 45 minutes she was able to ring me up and get me on my way. Just a FYI it's $1300 to install a 40 gal water heater. I would of done it myself but West Dundee makes you pull a permit and you need a licensed plumber to install it. It's outrageous on how much they rip you off. Hope you have someone in the family that's a plumber. To top it off, I had a saddle valve on a cold water line to my humidifier. Well that no longer code so they charged me $99 to install a 1/4 turn valve. Go somewhere else if you need a water heater installed."