PetSmart 428 South Randall Road, South Elgin, IL 60177

"Do not shop here, they are horrible to the animals. There was a dead parakeet at the bottom of the enclosure for 2 days. Disgusting. Petsmart you should be ashamed of yourself."

"I made an appointment for grooming my dog. When bring it in icame late for 10 minutes then they didn't want to attend it and asked me to reschedule the appointment. I already been rescheduled because I forgot the proof vaccination last time now I was holding it and they didn't attend my dog anyway. It's the worst service I have found."

"Specifically for grooming. Don’t bother dealing with walk in services here. Drove over 30 minutes after calling them to confirm when they were open, only to find out they called it quits for the day TWO HOURS before they were scheduled to close. You call and ask to schedule an appointment for a nail grinding and they push back saying just walk in. Yeah…walk in to an empty groomers. Real high standards here by their employees. Take your pet somewhere else where they don’t jerk you around."

"I struggle with giving a big box for good reviews as I don't care for their treatment of employees and animals alike. This being said, the customer experience at this location is very good. They have an incredible selection when it comes to aquarium decorations and run good sales on them. I also like that they have small businesses represented by companies like Smug Bug. I'm hoping we'll see 4x2x2 reptile enclosures in stores soon too. They seem to be trying to be more responsible and I like that."

"We get our dog food there, this one cashier is always super nice cant find her name on the receipt but she is awesome n does a great job! (Wears black rimmed glasses)"