Zales

"Very nice, walked in and was treated quickly was able to hold everything in hand. Other jewelry stores didn’t allow me to touch the rings thinking I didn’t have money because came in got all the information I needed she knew her stuff and I founded what I wanted quickly. Thanks to -Consuelo- I walked out with my engagement ring and band very happy!"

"I traveled to Midland from Lubbock seeking a better customer service experience and when I say I found it tenfold?? I’m not exaggerating!! Katy was very attentive and assured me she would have my wedding rings taken care of and give them her best attention. We were there 15 minutes and each associate came around and asked if we had been helped. If I could give them a 10/10 I absolutely would. It’s worth the drive to get a much better experience than any associate in Lubbock could give!"

"Honestly, the Midland Park Mall Zales location is awful and fairly atrocious. First sign of a horrid and piss poor experience should’ve been the extreme lack of initiative upon entry into the location, barely even a hello. Once I did find a ring I liked the lady that was “helping” me seemed bothered I was even in there. She was looking around to see who else would be able to assist me and when she couldn’t find another she halfheartedly walked me through the process. When I was asking for assistance with finding a ring size she gave me the sizer and left me to my own devices. Even when I asked for help for how it should fit I was met with little to nothing in response. I definitely felt like I was being rushed to get out. Lo and behold the ring is too big and I need to send it in to be resized. I’ve had the ring less than 24 hours. My last bit of complaint should be focused on when I went to pick it up.Greetings were much friendlier this time but that was about the extent of a decent visit. When asked for my information they could not find the ring at all, despite calling me previously this morning to let me know it has come in. Luckily the original representative was there and was able to remember that it was a special order. I tried it on and sure enough it was bigger than I need. Every employee that was huddled together gave me a quick excuse of “We are in the prime of winter.”, although it was 65 degrees. I had already waited close to 4 weeks for my wedding band to come and now the disappointment is rising more quickly knowing I already have to have a situation corrected when it could’ve been avoided with a little more attentiveness from the beginning."