Governors State University Bookstore 1 University Parkway, University Park, IL 60484

"Books are sold and ordered here. Amazing managers to assist your needs. Has office supplies and electronics"

"Rude staff. Orders are partially cancelled (School logo items in particular) stating that payment has been declined. yet 2 non school books (books for my kids) are not being declined. I'm only using Financial Aid to pay for the whole order and yet how can it decline one one part and not the other. There is no follow through when returning digital books. took over 3 weeks and 5 phone calls for them to initiate the return. One order was finally shipped but missing an item. Went ahead and ordered a replacement order to add a few more things i wanted and said just cancel out the item on the original order and i'd added it to the new order, which then just got partially cancelled over declined payment again with Financial Aid that still shows enough to cover. Then their Invoices never update showing returns or updates to the bill. If i could give no stars i would!"

"Orders are cancelled without reason or offers for replacements. The staff is rude and I will continue to use Ebay which is far cheaper and actually responsive."

"When I first began attending Governors State university, the student workers working in the bookstore had more energy and seemed to care more about their job and helping other students to get the correct books that they need. As of lately, now that I'm in my senior year, I have seen a huge decline in customer service and overall wanting to do anything. There were many times when I ordered my books over the past three and a half years where they simply couldn't find my book, and it took me to actually locate my book that was right behind the desk for them to be able to see the book. This just makes me think that they truly don't care about anything that's going on with the books or students, and I understand that many of us don't absolutely care about everything and every aspect with our jobs, but when you're having a job that requires you to have some enthusiasm and some sort of knowledge you should at least drive to have the minimum."

"I found most of the books listed in my syllabus here at great prices. They also have a good price match policy. Plus the store has all those nice cashiers ready to help you."