Progressive Insurance - Claims Office

"Claims specialist lied to me regarding a claim. Said that a deductible would not be needed, as subjugation would occur prior to the vehicle being worked on, since the shop would take 3 months to get it in. Upon the car being brought in, was told again that everything was taken care of and there would be no cost. The autobody shop also stated they have been working with progressive and all was taken care of. 3 weeks later I receive a call that the car is ready and the bill is 1000k. I call progressive to find out why this is. I was told that I have to pay my deductible. I explained that their specialist told me the subjugation process was done and that this would not require my deductible to be paid. I stated that the phone call also stated that it is a recorded call, so that should be no problem to verify. I was told that the phone call was not recorded according to their system. There was no accountability that there was dishonest and incorrect information provided to the customer. I was told “well you should have known that”, even though I am not licensed in insurance and expect to trust the information provided by licensed insurance providers, and that the person is no longer employed by progressive. Progressive does not care that the customer is provided wrong information that leaves families with large out of pocket costs they were jot expecting due to negligence by their specialists. It is okay because that person is no longer there. Unacceptable."

"Been with them since 2020 , excellent customer service , roadside assistance quick and when you have a problem they get the job done quickly . Loved my representative Brian H. 10/10 excellent work"

"My bill was $207, then $235, $238, and now it’s $273. I called and asked about it, they said the rate increase. I’ve had this insurance 6 months and honestly just ready to find another company that doesn’t have their rates going all over. That’s honestly my biggest issue here."

"Their price fluctuates with the weather. Every time you pay the bill you owe more money or you'll get canceled within two days total joke I'll never deal with this company again. Total disrespect I've never had to threaten the company. But they have me so mad I don't even know what to do overcharging people when they have health problems and total disrespect from these people I can't stand this company the commercials look good but don't go"

"I paid for insurance. Was told that since someone lives with me with their own car and insurance, that I have to pay $20 extra dollars just because we live in the same house. Worst insurance company ever!++"