SSM Health Medical Group

"I am very disappointed with care from this facility. Specifically DR Underhill and her assistant/nurse After bloodwork was done there was a change in medication with no notification from provider. Found out when pharmacy called Simple medical condition that I have has for over 30 years and Dr Underhill can’t handle ..it is a case of lowering dose and she wants me to see specialist with giving no reason to do so"

"This office is horrible. They cannot keep doctors. To make an appointment you have to make it months out even when the need is urgent, and then a few weeks before the appointment they call you to move it out another month. You can see the nurse practitioner but they also tell you that the nurse practitioner can’t help with some of your issues so you’re gonna have to come back anyway. I’m sure that that’s a great ploy in order to be able to bill for multiple visits."

"The staff was so welcoming and friendly. The office procedure was very efficient and well managed. Doctor Melvin was absolutely fantastic. Her style is very personable yet professional. She puts you at ease, immediately. I felt that she truly listened to my concerns and actually “heard” me. As a female, that’s an important factor. I’ve been working in healthcare for 15+ years and am very picky about who I see, based on my first impression. From the first phone call, as a new patient, to my office visit...if I could give them more stars, I would! Dr. Melvin and her staff are phenomenal."

"I am a patient at this facility and I am 13 days covid exposed with zero symptoms, still allowed to work at an SSM facility. I took half a day unpaid of because I made an appointment this morning to see my primary because I have a UTI. I got to my appointment at 2:00 and was told I couldn’t come in the building and now have to wait 3 hours at urgent care to be seen for a Uti. I get these are hard times and restrictions are in place to keep everyone safe, however I do not believe this is good patient care. Whoever made my appointment this morning knew I had been exposed and still allowed an appointment to be made. Everyone just needs to be on the same page so I could have spent less time trying to get an antibiotic for my issue."

"Very disappointing when I called to try and schedule an appointment with a new doctor in the practice. I have been a patient at this office for 8 years and my current doctor moved. I have a health issue that I’m concerned about and wanted to see Dr.Underhill because of the wonderful things everyone said about her. The call center representative told me I was looking at Dec to see her. I told her I had a health problem that needed to be addressed and couldn’t wait until Dec. The call center representative told me sorry and I could see another doctor or a NP. I said no thank you with a health issue as big as this one I would be more comfortable seeing the doctor herself especially for a first time visit. She didn’t offer to try and squeeze me in put me on a cancellation list or anything. I’m extremely disappointed and won’t be recommending this practice to anyone."