Arvidson Pools & Spas

"Not always do things get done right no matter how hard people try, but Arvidson's committed to fixing our issue! We were patient and persistent getting through the warranty process, and in the end, we are completely satisfied with the final results. We love our Caldera Hot Tub! Z the service manager along with Josh, Zach and Nick (technicians) exceeded my expectations executing the warranty repairs. Arvidsons will work with you until everything is right...which is why I purchased from a local company versus buying from a big box store."

"New pool owner and had a lot of difficulty establishing with a pool company (my pool needs a lot of work). Thankfully arvidson was willing to work with me (even replying via email which was a huge help since I can't answer my phone during work hours- specific shoutout to Tim and Sheryl for dealing with my tight schedule) . Tim was EXTREMELY helpful in explaining issues and work that needs to be done (I have no baseline pool knowledge being a new pool owner). Tim deserves a raise for the dedication he shows to arvidson customers! I'm looking forward to having some construction done with Arvidson in the near future."

"Arvidson's service department in Crystal Lake is very responsive. I have had a pool for 23 years and have used them when I needed repairs or maintenance whether it is fixing the heater or replacing a liner. I recently had the electric pool cover repaired and the team was on time and performed the work flawlessly. Just yesterday I had another issue with the cover and they were ready to come out and fix it the same day except we needed a part. It is scheduled for repair as soon as the part is received. A shout out to Sheryl in the service department who is friendly, understanding and works hard to solve issues as soon as possible."

"This store is staffed by an awesome team that is friendly, knowledgeable and always helpful, providing consistently excellent water chemistry and/or mechanical guidance. Rob is my typical go-to, however all members at the Palatine site have successfully assisted me with a variety of pool related challenges over the past seven years which is a tribute to the overarching organizational guidance and continuing professional education training regimen. My experience with Arvidson's is premium service, no over selling and genuine interest in keeping my pool properly maintained at an affordable price."