United States Postal Service 3535 Locust Street, Quincy, IL 62301

"The guy that works in the shipping center is the worst. Everytime I send something he makes it a miserable process and always hits me with some kind of extra fee that no one else in the facility hits me with and I’m always given no explanation or no option around it and am always sending the same exact thing. It makes going to the post office a dreadful experience every time when he’s working because how bad his customer service and attitude is. I wish there was another post office, or shipping center in town that allowed sending letters as cheap as usps because I would NEVER step foot in there again if it were an option."

"Anytime I order something from Amazon, amazon always has to send me a replacement because the post office will scan it out as “delivered” and it’s never delivered I have a camera up and I watch to make sure and no it’s never delivered they just scan it out to say that. So then I have to go to Amazon and be like my package is days late and nobody has attempted to deliver it to me. UPS is so much better with packages but my Amazon has the post office deliver things so I never get them and have to contact people just to get a package. Plus I wanna make note that one time they literally drive into our trash can… knocked it over… spilt the trash. Didn’t bother to pick it up or tell us they just left it. We saw the mail truck backing up after hitting it and we wanted to see if they’d clean up their mess and they didn’t."

"I haven't received mail in over 3 months. My girlfriend and I have submitted change-of-address forms 3 times, only for them to tell us that they "don't have a change of address form for either of us on file". They have cost me time and money. A select few of their employees have bad attitudes, and it seems like literally nobody minds keeping you waiting 10-15 minutes for basic help. I guess I just won't be getting any mail."

"I went in a week or so ago and the gentleman behind the counter was very friendly and helpful. He talked to every customer like they were old friends. I felt like i was in Mayberry. I wish i remember the man's name. He definitely made my visit to this USPS office one of the best i have ever had."

"I went in today to do my US passport application. I had the opportunity to work with Rob. He was very kind, attentive and supportive of my application. He ensured that my application documents were accurate and up to the standard. Thank you Rob and to this branch for all the great work you do."