The Home Depot

"Would not price match local store on power tool even with paper add in hand only because compatider was out of stock. Lowes will price match Amazon think they will be getting all my business now."

"We had the best experience with the Home Depot store and employees. We needed a piece of wood for our sofa to put under the cushions to raise and firm it up. After debating on what kind of wood would work best they come up with the idea of the coated scraps they had. We got it at NO charge. I'm having surgery and this will work perfectly. Thank you Home Depot in Quincy Illinois for such a great experience."

"Gary Odell what kind of store are you running? Because customer service and taking care of the customer issues (due to the incompetentance) of not only three of your employees but also TWO of your managers is downright awful. I called into your store on December 18th. I spoke to Reese. I asked if they could cut 1 piece of wood for me into 5 pieces with specific dimensions for a repair job I was doing for my son FOR christmas, as a gift. He said NO PROBLEM. When I came in, I asked for Reese, he came over with another employee to help. They pulled down the sheet of particle board and we proceeded to the wall saw. I gave him the dimensions and he finished. He only charged me for the pieces I needed and kept the rest. Three employees watched as these pieces were cut. When I got home, the measurements were checked against the pieces I was replacing and they were off, by alot. So I immediately called in to home Depot and spoke to Marty, who I assume was the night shift MOD. He was very rude, talking about profit and how he wasn't making any money on the piece of wood I purchased and how he had to pay his employee to cut them. I also purchased other supplies that night. But assured me he would take care of me and would have the pieces cut again from a new sheet and they would be ready to pick up the next day. The next day I sent my son out to pick up the corrected pieces of wood and he was given the run around with policies and rudeness. So then I called, spoke to another manager, not sure of name, but he was even more rude to me on the phone, and despite the previous manager telling me he would have the pieces cut, this manager said he had spoken to him and told him they couldn't do it. I was left with no answers. Rudely treated and not taken care of. I don't care that your billion dollar corporation didn't make money off of a $23 dollar piece of wood, or your policy that was not explained to me ahead of time. I should have been taken care of as a customer. I have purchased from home Depot Quincy store for 30 years. Have had MANY pieces of wood cut, recently even, because I replaced the wood on my desk about 8 months ago, and wood was cut, no issues. No policies mentioned then either. Take care of your customer. Customer service should be number 1 and you lost a 30 year customer this week due to rudeness, lack of customer service, and a failure to help a customer give a gift in time for Christmas. I'll never spend another dime in your store. Btw, HOME DEPOT is KNOWN for cutting wood."

"Love merchandising Home Depot's annual flower stock!!"

"We had a great interaction with Dawn is Customer Service. She went above and beyond to make sure we had a great customer service experience with a return we had. Time and time again I choose to drive the hour to a Home Depot and not go to their competitors closer to me because of this service. 100% recommend."