Peoria Storage Center 7030 West Plank Road, Peoria, IL 61604

"I have been paying for my unit for 3 years, I had a financial issue and they would not take partial payments. Screwed me. Which me who is trying to live paycheck by paycheck, I couldn’t do it. So built up and laid it and paid it. Then probably the 5th time they were going to place it on auction I call the day before to pay it, I messed up the day and they sold it 30 min before I called. Then I called back to ask if they could give my info to the buyer to give me my personal Al stuff that they will just throw away. And then the manager (Michelle) calls/texts me saying they didn’t claim my unit so if I can pay and vacate I can get my stuff (which is my whole life, everything I have built and collected in my 36 yrs of life). I had already spent it on other expenses because I thought I lost my unit. I asked if she could give me a week. She said no. I cried and said ok well please pass my info to the buyer to see if they will give me the stuff they do not want (pictures ext). She said, “ ya usually people always get that personal stuff back “. Then for the past month I have been trying to get ahold of her, she won’t answer, left messages with numerous people, no response. Sorry so long but I lost everything, my whole life, bc they couldn’t take payments and then to be ignored and led down a hopeful path. Ridiculous!"

"Been renting at this facility for almost 3 years. My padlock was cut, and one of the members of management called me to inform me of the situation. After reviewing the tapes they were able to catch the person who did this. Thank you for helping catch the culprit."

"I've had a unit here for over 3 years now & never had any issues until recently. New management took over sometime within the last year & since then my bill has gone up twice, my due date changed which cut me short by 10 days, the onsite kiosk went down over 6 months ago & hasn't been fixed, and last month I get a text from Peoria storage center saying I've been accessing my unit "after allowable hours"! WHAT?! 3 reasons I chose to use this facility - cheap, onsite kiosk, & 24 hour access. I got no notification that access hours were going to change & I'm not about to keep paying the ridiculous high price to not have access to my things whenever I want! This customer of 3+ years will be taking her things elsewhere after this month."

"This place isn't worth the money. It's cheap and it shows. Units leak, infested with mice, and if you are 5 days late you get a $20 late fee. New management? Can't really tell the difference. Place is a dump and should be shut down. Better off leaving your stuff outside."

"My husband and I have two units here. This week the gate has been locked and after 4 phone calls and several different codes we are still unable to gain entry to our units! We have been waiting on a call back from the property owner for the last 4 days!!! Not very happy. My husband said there were signs around property saying something about a court date. Not sure what is going on and we are extremely angry that we have been locked out of our units since we are current on the payments!!!"