One Call Fitness Repair 118 East School Street, Bonne Terre, MO 63628

"Came to service treadmill under warrenty work was great. Reason for 2 star review, called to have them come out move a treadmill, ended up doing myself. Forgot to cancel service, they informed me I owed a 35$ cancel fee. They never invoiced me for the that, so couldnt send a payment to them. Ended getting an invoice 3 months later for the 35$ and 3 late charges. Be aware they wont contact you to tell you if you owe them money nor will they contact you if you owe them any balance to inform you that you owe them money. *Respone to reply* That is ironic that you state you you mailed an invoice but dont send paper copies, then I should have more than 1 invoice in my inbox for these service charge, which I dont. As well you stated in my email correspondence from this morning that you dont show my wife or I contacting you for the last 3 months. Which is it, you show us reaching out or you dont show us. I am attaching screen shot of my gmail inbox showing no invoices since August of 2021 when you initially came for warrenty service."

"I could not get anyone to come service my 10yr old treadmill. I finally found One Call. They were professional, knowledgeable and great to work with. They returned my calls on the same day and worked around my schedule. The best part? I have a treadmill that runs like new. I am beyond grateful!"

"Am surprised by the “critical” reviews on this company! My experience with office staff, technician and ownership was nothing short of exceptional. The diagnosis of the operation of my treadmill was “spot on”! The process from initial contact with company and repair and servicing of machine was seamless and timely! I will most certainly use this company again for annual servicing n maintenance."

"Worst company I've dealt with in a long time. Summary is that they came out 3 times, charged me over $800, and were not able to fix my treadmill. First time they diagnosed the problem to be the lower control board. Said it was no longer available and needed to be sent out for repair for $300. That plus the $140 service call fee already was more than I wanted to spend, but I went ahead. They came back to install it, charged me another $140 service call, and it still didn't work. Now they said they needed to order a new motor. That was $233, which had to be paid up front. I made the mistake of going ahead with that, since I was already out almost $600. Then they came and installed the motor, and it still didn't fix the problem. I said at that point that I was ready to give up and they should just take the motor back and refund my money. They refused. Said they wouldn't take it back and would charge me more labor to even take it back out again. The only saving grace was that they didn't force me to pay another service call fee (which now went up to $160 for some reason) for the third visit. UPDATE: So yes now they are asking me to pay another $160 for not fixing my treadmill. So, no saving grace at all for this company. STAY AWAY! (And they lied in their response - at no time did the tech recommend not fixing my machine.)"

"Last Sunday, we had technician, Dan, at our house to do a simple tune-up on our treadmill. Four days later, I went to use the treadmill for the first time and now it is about 40x louder and is making a new clicking noise. It honestly sounds as if the motor is going to blow. There is also oil slopped all over the tread. We will see the quality of the company by how quickly they respond and what they do to make this right. We are very disappointed."