Old Second National Bank - Wheaton Branch

"Nosrat “Naz” , Sr. Universal Banker, was tremendous to work with in resolving my issues concerning a beloved family member. She was highly professional, very knowledgeable, and truly understood how to efficiently resolve the issue. I highly recommend Naz be commended for her genuine care and integrity in working with Old Second’s customers, and that she be recognized as a true asset to Old Second National Bank."

"Bank employee, Kharma, was professional, helpful and courteous. Her front-line work habits are top notch and should be emulated by others!"

"We had a great experience working with Naz at Old Second! She was friendly, patient, and excellent in communication, and overall made us feel like we were in great hands here."

"Naz was phenomenal and so extremely helpful. We are new to the area and it was so reassuring to know we have a point of contact to help us make sound decisions and support with any questions."

"Though I’d easily rate my overall experience with a 5-star, a recent incident over a $10 charge for a certified check left me somewhat disappointed. As a devoted customer, it was surprising to face a seemingly profit-driven fee, particularly when the actual printing cost is a mere 50 cents, a charge I wouldn’t have minded. It took mentioning a potential bank switch before this fee was waived. Good client relationships should be more transparent and upfront, avoiding situations where customers feel forced to threaten account closure for fair treatment. The service from the agent, Naz, was excellent; she was just performing her duties. However, such policies from upper management can hamper employees from delivering even better service. I genuinely appreciate Old Second Bank – the personal connections feel like meeting friends. But practices like charging for certified checks can be frustrating and seem unreasonable."