U.S. Bank Branch

"Bad customer service…. Wouldn’t allow me to deposit any money because I needed change back from it….. apparently it’s an old policy that they were still following. Called customer service to find out. When I went back, the teller that helped me was rude, didn’t greet me, did not say goodbye either, looked and sounded genuinely miserable when she had to swallow her pride and provide me with change. Nancy was nice though, and sounded very pleasant on the phone."

"The worst bank I have ever known! Their website states their weekday hours as 9-5, but I called many times at 4 and 4:30, but their automated voice message says, "Your called after hours." I sent them a message online, they answered once, and I asked another question, but they stopped responding. Today I came to the branch and was shocked: a customer is waiting at the teller's window, but there was not a single sole around, not one employee, no bankers, no tellers, nobody. 10 minutes later a teller showed up, and attended to that lonely customer for a long time, and by then there 4 clients waiting. 15 minutes later an employee from the back room , Michael Peterson, paused his job and helped me. In the other back room, Wealth Management, a guy (not Nikita who I met before and who seems to be a friendly banker) sat on the phone with his feet on his desk. And they had a cardboard statement upfront that US Bank was named "The most ethical bank." :-) Good news is that today I closed my account and will never put my foot in US Bank again."

"Nancy at US Bank in Mundelein is the best. She is very courteous, thoughtful, and makes my banking experience a personal one. I've been banking here for over 9 years and she's one of the main reasons why."

"This is the one bank I would not recommend to do any business with. Service is horrible. New employees needs training I understand. But other employees are worst. something has changed in the past few months they were ok but it has gotten worst. Management is terrible. I would recommend credit union in the area but not this branch. Save yourself time and money but DO NOT BANK HERE."

"Terrible service! Refuses to waive bogus fees on a closed account from 3 weeks ago that should have never happened. Was told i have no proof even though the teller kept my debit card and said both accounts are closed. This account was closed in the first place due to a regular monthly fee that was never disclosed at the time of opening the account. Do not trust them!!!! They still will not give me anything in writing that the account is closed but sure want more money! !!!!!"