Consumers Credit Union

"Margarita is a fantastic loan officer. She has been incredibly with keeping me updated and communicating effectively. She has gone above and beyond to make sure that everything that they needed was received, and I appreciate her assistance so very much. An honorable mention to Sandy also, she helped me while Margarita was on another call, and she was also incredibly kind and informative. Overall very pleased with my experience in the loans department."

"Poor Customer Service the past 2 days. I have not been able to pay my bills through their Bill Payment Service at all for the past 2 days. I have payments due that will be late and I refuse to pay the interest and late fees because they can't get their service to work. The reps keep telling me "it'a a Chrome problem, use another browser"... guess what, I used other browsers and it STILL DOES NOT WORK!! Fix your Bill Payment Service and quit looking for excuses. This is totally UNACCEPTABLE!!"

"This used to be a great bank up until about a year ago. Suddenly their new and improved website doesn't function as well as before. Scheduled visa payments just don't go through after you schedule them, getting stuck in some weird process state, costing you late fees and interest when you miss a payment. Just as bad, when you call and explain this issue to the bank staff, they don't understand why this is a problem. It can take days to resolve. Also, CDs renew at the lowest rate possible, not the same rate you had before, without even letting you know in advance. Rates are rising, so this is really poor. I've given them several chances to get their act together. After 20 years of supporting credit unions, I'm getting ready to leave this one, because as others have posted, they make mistakes and the staff is unreachable to resolve."

"Very good bank .. convenient location, and ATMs you can get money from different domination better than chase .."