Old Second National Bank - Elgin - Rt 20 Branch

"Violet was very easy to talk to, made the process very comfortable and answered all my questions. It was a great experience with a personal feel that you don’t get at other banks."

"I recently had the most amazing banking experience as a user of this bank, but also as my elderly dads primary bank and spot he tends to frequent it seems (and now I know why). I typically use the drive thru which has always been a great experience, but I decided to go with my dad one day and from the moment we stepped foot into the bank, the staff greeted us with warm smiles and genuine enthusiasm. They were extremely knowledgeable and guided him through each step of the process we came to ask about, making everything clear and easy to understand. Their exceptional customer service truly exceeded my expectations. I was also impressed with the facility, clean, open, welcoming, and well-organized, overall a comfortable environment to conduct banking transactions. I highly recommend this bank to anyone looking for a positive and hassle-free banking experience, and especially encourage folks to take a moment, get out of your car, and meet some of the incredible ladies inside. Thanks for all you do for my dad, I will no be an in-lobby user of your services."

"Old Second National Bank in Elgin is very professional. Fast service. Always friendly. Amanda is always willing to help with any issues I have. Thank you so much Amanda!"

"I recently went into the Old Second Elgin branch because I had question with a charge on my account. Amanda is the one that ended up helping me. She was very informative and thorough while explaining answers to all of my questions. Overall very good experience."

"Professional, knowledgeable, and always friendly. Amanda and the ladies behind the teller line are always ready to help me. Fast service and feeling like a person versus another account number is hard to find but not here. Great bank."