Together Credit Union 1334 Jeffco Boulevard, Arnold, MO 63010

"Worst bank I have ever dealt with. Bank cards were blocked multiple times. They can’t ever seem to figure out how to unblock them every time very SAD!!!"

"I use the online service almost exclusively. I've used this credit union for 23 years. Unfortunately, they rarely answer their phone at the Arnold, MO branch, for some reason. I do not understand that. I never have problems getting my money when needed. Their online platform is pretty convenient. I rarely have to interact with the credit union itself because I can electronically deposit checks with their app. As long as you don't need to have them answer the phone, they are a good credit union."

"I have been going to this credit union for many years. They have always been helpful with loans, banking needs and proactive."

"I scheduled an appointment via their website to start the process for a home equity loan. The website prompted me to pick the location, type of loan and time I preferred. It also instructed me which documents to bring. I took off two hours of work and my husband and I went into the Jeffco location. We told them upon arrival we had an appointment and a girl proceeded to greet us by “ I don’t know what good I’m going to do but you can come over to my desk.” Confused, we asked we’re here for a home equity loan. She informed us that there was nobody at that location they could help with the home-equity loan. Wait, what ?!? We informed her we have an actual appointment and confirmation and she said well there’s no one here. She informed us we can make an appointment at a different location for a different day. No, that’s not how this works. If your website offers to schedule an appointment for a specific service if no one is available it should not let you book the appointment. We also asked if there was someone there that could help us with IRAs and again told us no and gave us a card of a man we could call to help us. What a waste of time! We have many IRAs and our home loan with them. Poor customer service and no apologies. Shame on them!"

"I don't really understand why there are such bad reviews with this branch. I refinanced two loans with them and it was a fast and easy process. Sounds like customer service is an issue with this branch, but I have been dealing with Melissa and she's great! I encourage everyone to speak with Melissa for their needs. She is a rockstar and I will recommend everyone to her!"