Alamo Pediatric Eye Center, PLLC 4374 Lockhill Selma Road, Shavano Park, TX 78249
About the Business
Alamo Pediatric Eye Center, PLLC is a premier pediatric eye care institution located at 4374 Lockhill Selma Road in Shavano Park, Texas, United States. Our dedicated team of skilled professionals provides specialized eye care services for children in a warm and welcoming environment. From routine eye exams to advanced treatments for various eye conditions, we are committed to ensuring the best possible vision outcomes for our young patients. Trust Alamo Pediatric Eye Center, PLLC for all your child's eye care needs.
Photos
Location & Phone number
4374 Lockhill Selma Rd #101, Shavano Park, TX 78249, United States
Hours open
Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 12:00 AM
Saturday:
Closed
Sunday:
Closed
Reviews
"Don’t get me wrong the doctor is amazing but the scheduling service is horrible! I have had to reschedule my appointment 1 or twice and have had schedulers call me to move appointments to fit the doctors schedule. The last call I received was a couple weeks ago stating I need a new referral one day before my son’s appointment. I told the woman to cancel it because it’s been a lot of hassle and I can’t get a referral overnight. I told her I would call to schedule after my sons annual check up. To my surprise I guess she pushed the appointment out instead canceling, got a call from Jacob that I’ve no showed 3-4 times which is incorrect, I’ve had to reschedule appointment with in 24hr notice or even longer. I refuse to pay $35 fee for an appointment that should have been cancelled weeks ago. Please get it together and stop charging customers for company errors!"
"I would like to say first that Dr. Chhabra is a great doctor. My son has been seeing him when he was at SA Eye since he was 1 years old, he is 4 now. He has done 2 previous surgeries on my son and has always been kind and compassionate with us. BUT since opening his own practice it has been a horrible experience. Jacob the receptionist has been kind, the other lady Judy who is apparently his wife/assistant/office manager is not a nice lady at all. She is very rude, does not know how to work with kids, and very unprofessional. Our first visit at his new office, she called us back to the room didn’t even introduce herself, asking questions off the bat, and seemed very annoyed to be there. My son is four years old, so of course he is not going to like having eyedrops put in his eyes so I had to hold him down, she seemed very disgusted at the fact that he was moving a lot and was telling me to open his eyes up. She is not trained to work with kids and I was shocked at the way she was acting with my four-year-old son. As we were waiting in the dilation room, there were three other mothers there with their small children and they all felt the same way about Judy. They said she was very rude and they did not like the way she was handling their children as well. My son was scheduled to have surgery on February 20. I then get a call a couple of days ago but unfortunately I was at work so I missed the call. Judy did leave a voicemail, but did not say what the reason was for the call. I then called back a couple hours after the initial call and I got no answer. I called the next day and the answering service, which by the way is not very easy to get a hold of and they told me that my sons surgery was for a totally different date than what was originally scheduled. I asked to be transferred to someone I can speak to in the office, I got transferred and got the voicemail so I left a voicemail and never heard anything back. I called back the next day and finally was able to get a hold of Jacob the receptionist, and he did confirm that my sons surgery had been moved to a different date, and that occasionally they move surgery dates because they go by date of births. I asked why was my sons surgery moved without my knowledge when I’ve already made arrangements to be off of work and him off of school and he said I would need to speak with his manager. So then Judy picks up the phone and says “Hello?” and I said who is this and she said “Judy” and I said OK and you are? And she said “I’m the office manager” I said oh okay, I’m just wondering why my sons surgery was moved without my knowledge and she said “ma’am I have tried to call you several times” I said no ma’am you have only called me once and left me one voicemail and I returned your call and you have not returned my call these last couple of days. She then proceeds to argue with me that she has tried calling me several times, which I have record of her calling me one time leaving one voicemail. She did not give me a valid reason as to why they moved my son’s surgery date, which is fine, but I did tell her to go ahead and cancel his surgery and that I do not wish to go their office anymore. I told her that she was very rude, and unprofessional and did not know how to work with kids. All she could tell me was that she was sorry that I felt that way and that she could try to get my sons surgery scheduled back to February 20 like it originally was. I told her that I was no longer interested. I personally work for a doctors office and have never treated my patients like that or argued with them the way she was with me. We have to leave a great doctor because of Judy. I do hope that Dr. Chhabra sees this review because I doubt Judy will let him know of our conversation."
"We saw Dr Chabra at SA eye center. He was always nice they have come here and now they wait till you show up to verify insurance after I drove over a hour to be here and then told me I needed to verify it then give them my phone to speak to the rep. Absolutely ridiculous only have I ever had to do that is when it showed the wrong doctor but never to verify for the business they pay someone to do that. The appt was a hour ago and I'm still sitting verifying for them. Then the front and I guess manager lady are rude speak so quiet then will not repeat themselves. Will definitely be looking into another pediatric eye Dr."
"As other reviewers stated, Dr. Chhabra is both personable and informative. We had been seeing him for almost two years, and because my son struggles with change, we learned the hard way to follow him to his new practice. I’m sooooo glad we did because his care and inviting environment, and that of his staff, are unmatched. Dr. Chhabra is evaluative and makes practical and well-informed decisions. Your child deserves this dedicated and careful level of care. Can’t brag enough - thank you doc and staff!"
"Dr. Chhabra is the best he goes above and beyond to make the children comfortable. Also, he is very personable and kind when speaking to parents! We will continue to stick with him as my child's ophthalmologist happy he started his own practice!"
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