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Archana Goel, MD
1710 North Randall Road, Elgin, Illinois, United States
About the Archana Goel, MD
Archana Goel, MD is a reputable medical institution located at 1710 North Randall Road in Elgin, Illinois, United States. Dr. Archana Goel is a skilled and experienced doctor specializing in providing high-quality healthcare services. Patients can expect personalized and compassionate care at this institution, which focuses on promoting overall health and well-being. Whether you are in need of a routine check-up or treatment for a specific health concern, Dr. Archana Goel and her team are dedicated to providing top-notch medical care to all patients.
Photos of Archana Goel, MD
1710 N Randall Rd Suite 200, Elgin, IL 60123, United States
Reviews of Archana Goel, MD
"I recently requested to have 5 blood tests run for work (Glucose, Triglycerides, total Chloesterol, HDL Cholesterol, and LDL Cholesterol) as part of a work run Wellness Discount on my Insurance. When I came in, the technicians did not seem to understand which blood tests I needed to have done, despite having my record pulled up on their computer. They confered back and forth for several minutes while I waited in the chair for my blood to be drawn going over back-and-forth what they thought they were supposed to be doing. They had to call, then run to the office to talk with my doctor who was not there they said when they came back. It was a Tuesday, and my doctor does not work on Friday's, Saturdays, and Sundays either I have been told. The technicians called me by the wrong name twice, drew my blood, and I was instructed to leave my paperwork to be faxed with the receptionist. Over a week later I learned that the faxed 2 page paperwork was missing all the required fields - the 5 blood tests, as well as my weight, blood pressure, height, ect, which were not filled in by my doctor. However, the paperwork I was signed off by my doctor, Dr. Goel. The blood tests that were performed were all marked "optional" - none of them count towards my work's Wellness Discount on my insurance. The office told me that the required blood tests were never ordered and that not only would I need to come back in to have my blood drawn again, but that they could not accomodate my schedule and come in on a weekend - when I asked, they offered December 24th as the soonest weekend, and I said "That's Christmas eve, I won't be here. Can't I come in next weekend?" and said no they were too busy. My Insurance needs this by December 31st for me to get my insurance discount. More so, I was told that I needed to come in ahead of time to drop off my forms again because they lost them after faxing them. I asked if I could email the forms but they said they can't accept email, that I could fax them instead (I don't own a fax machine). I asked if I could give them the list over the phone and they said they needed the form again. My end of everything was solid - I took an appointment as soon as theu could book me to to try and get this taken care of. As the patient I provided everything that was expected of me. I would expect them to be able to schedule me ASAP to try and make up for their error, but they are unwilling to try and make up for the human error on their part. I totally understand, mistakes happen, we all make them, but then as people and professionals they should try to go out of our their way to make up for these mistakes that they caused. That willingness to help accomodate to patients has never been something I have experienced from this office."
"The doctor is amazing. However, the office leaves a LOT to be desired. It's a maze, the rooms are tiny and be prepared to spend at least 15 minutes on hold before actually reaching a live body, no matter when you call. If you're disabled, find an office with easier access."
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